Introduction Definition: Logistics… “The planning‚ implementing‚ and controlling the efficient‚ cost effective flow and storage of raw materials‚ in-process inventory‚ finished goods and related information from point of origin to point of consumption for the purpose of meeting customer requirements”. (Canadian Association of Logistics Management‚ 1995). Simply put it‚ logistics is about managing the flow of materials be it raw or finished product‚ information & finances in the supply chain‚ a
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expenses are often contained within general inbound or outbound freight budgets‚ and are not singled out as separate line items. The entire process of ordering premium freight has been revolutionized‚ however‚ by the emergence of third-party logistics companies. These companies are unbiased in their choice of carriers‚ using performance data to make their selections. TNT Express is one of the premium freight providers. They added the values in their service‚ such as providing information during
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TOTAL QUALITY MANAGEMENT By- SANJAY KUMAR* TQM A SUSTAINED MANAGEMENT COMMITMENT TO QUALITY- An Organizations Personality and Culture will ultimately reflect it’s senior Management values‚ If an organization is serious about implementing TQM‚ the Commitments to do so has to start at the TOP‚ and the organization’s Senior Management has to be unwavering in its commitment to quality Focusing on the Customer Lee Lacocca once advertised
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of marketing‚ logistics is the process of planning‚ implementing and controlling the efficient‚ cost-effective flow and storage of raw materials‚ in-process inventory‚ finished goods and related information from the point of origin to point of consumption for the purpose of conforming to customer requirements. Logistics’ making extensive use of human and material resources can have influence on national economy. A research conducted by Michigan State University indicated that logistics could represent
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NATIONAL LOGISTICS MANAGEMENT (Provide services to expedite premium freight to its customers!) Introduction: In less than two decades National Logistics Management has already become one of the most successful and fast growing logistics companies of the USA. Despite increasing competition in logistics‚ NLM continues to adapt itself to the changing environment. Suffice to state just one fact: two years in a row ( in 2004 and 2005 respectively) - two reputable and well-known magazines- Inc. magazine
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Topic: Total Quality Service Summary: Total quality service and total quality management as a business strategy designed to add value to customers. It begins by discussing the roots of quality assurance and total quality management‚ and TQM. Also‚ it is to explore the relationship between total quality management (TQM) practices and service quality as well as the relationship between TQM practices and market orientation. However‚ most of what has been written on TQM is usually related to manufacturing
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Total Quality Management – MGT510 VU Lesson # 01 OVERVIEW OF QUALITY MANAGEMENT PROFESSIONAL MANAGERIAL ERA (1950) In our present age of market driven capitalism and futuristic knowledge driven economic markets‚ the decision are made and the trends are set by the professional managers. Unlike their predecessors‚ the captains of today’s business do not own their own companies. They must know the whole business but have control over only one small part. They must be product oriented‚ process
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Introduction: In the early 1980s‚ a new concept entered managerial discourse: Total Quality Management (TQM). TQM was heralded by governments‚ major corporations and the business media as the most effective and elegant way out of the economic crisis and into the global market. TQM claimed not to be a set of techniques but a philosophy of management (Sashkin and Kiser‚ 1993). Some commentators have argued that TQM is little more than an attempt to enhance management ’s control over labour (Delbridge
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– check the finished product for defects but for total quality business they check the product upon conceptualization Attitude towards defects – business doing the traditional way sees defects as an outcome Quality as a function – separate entity of the business system as for total quality business Supplier Relationship – business with total quality they do researches about the number of suppliers that carries the product Key Elements of Total Quality: Strategically based – this is essential
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Total Quality Management Total Quality Management / TQM are an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services which are offered by an organization‚ requiring the involvement of management‚ workforce‚ suppliers‚ and customers‚ to meet or exceed customer expectations.Cua
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