Total Quality Management Notes UNIT I INTRODUCTION 9 Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of manufacturing and service quality - Basic concepts of TQM - Definition of TQM – TQM Framework - Contributions of Deming‚ Juran and Crosby – Barriers to TQM. Introduction The definition of quality depends on the role of the people defining it. Most consumers have a difficult time defining quality‚ but they know it when they see it. For example‚ although
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| | | Mabuhay Products Inc.Submitted by:Michelle MolasAdrian ManlapigAngela NunezKatrina Silvoza | | | Point of View_________________________ This case was analyzed from the point of view of Robert Ocampo‚ the inventory manager of Mabuhay Products Incorporated. Case of Context_______________________ Mabuhay Company Incorporated owns 50 grocery outlets scattered around the metro but has only one main warehouse where all the goods are stored prior to delivery. The current
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ALLAMA IQBAL OPEN UNIVERSITY ISLAMABAD (Department of Business Administration) TOTAL QUALITY MANAGEMENT (890) CHECKLIST SEMESTER: SPRING 2011 This packet comprises the following material: 1. Text Book (one) 2. Course Outline 3. Assignment No. 1‚ 2 4. Assignment Forms ( 2 sets ) In this packet‚ if you find anything missing from the above mentioned material‚ please contact at the address given below: Mailing Officer Services Block No. 28 Allama Iqbal Open University
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Sipani Kartik Pradeep Anand Agarwal The Marketing Concept The "marketing concept" is the philosophy that firms should analyze the needs of their customers and then make decisions to satisfy those needs‚ better than the competition. Today most firms have adopted the marketing concept‚ but this has not always been the case. Apple Company has applied marketing concept into their business. As we know‚ the marketing concept means determining the needs and wants of target markets
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NEW PRODUCT LINE DEVELOPMENT Dark Chocolate with Omega 3 Masterand: Onaca Andra Maria Anul I FQM -2009- TABLE OF CONTENTS 1. Introduction……………………………………………………..………………………3 1.1. Basic Product Development Process Flow………………………….………………………..3 1.2. Challenges in Today’s Environment…………………………...…………………………….4 1.3. About Company…………………………………….…………………………………………6 2. New Product Development Process……………………………………………………9
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With this in mind‚ a wide-ranging product and market offensive was initiated in 2001‚ which has resulted in the BMW Group expanding its product range considerably and strengthening its worldwide market position. The company’s brand is extremely strong and is associated with high performance‚ engineering excellence and innovation. Indeed‚ the BMW brand is often cited as one of the ‘best’ in the world‚ and the company continues to launch a stream of innovative products as part of its battle with German
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Introduction Total Quality Management‚ TQM‚ is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. This management approached originated in the 1950’s and become more popular since the early 1980’s is a description of the culture and attitude inside the organization that let provide customers with products and services that satisfy their needs. It needs quality in all aspects of the company’s operations‚ with processes
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at some point. Buyer will try for price discounts‚ improved payment terms and other concessions. The supplier will try for higher volume to offset concessions made by buyer. Adoption of new paradigms; both partners explore ways to move toward the concept of mutual benefit. Both partners must accept that absorbing costs within the partnership give neither an advantage. Awareness of potential; both partners become fully aware of the possible benefits that can be realized from the partnership. They realize
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PRODUCTIVITY CONCEPTS AND MEASURES Productivity is an overall measure of the ability to produce a good or service. More specifically‚ productivity is the measure of how specified resources are managed to accomplish timely objectives as stated in terms of quantity and quality. Productivity may also be defined as an index that measures output (goods and services) relative to the input (labor‚ materials‚ energy‚ etc.‚ used to produce the output). As such‚ it can be expressed as: Hence‚ there
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Levels of product Core product The core product is not the tangible physical product. We can’t touch it. That’s because the core product is the benefit of the product that makes it valuable to us. So with the car example‚ the benefit is convenience the ease at which we can go where we like‚ when we want to. Another core benefit is speed since we can travel around relatively quickly. Actual product The actual product is the tangible‚ physical product. We can get some use out of it. Again with the
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