BA9203 TOTAL QUALITY MANAGEMENT L T P C 3 0 0 3 UNIT I INTRODUCTION TO QUALITY MANAGEMENT 9 Definitions – TOM framework‚ benefits‚ awareness and obstacles. Quality – vision‚ mission and policy statements. Customer Focus – customer perception of quality‚ Translating needs into requirements‚ customer retention. Dimensions of product and service quality. Cost of quality. UNIT II PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENT 9 Overview of the contributions of Deming‚ Juran Crosby‚ Masaaki
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Assignment Student ID: 1754 12 Pacific Savings Bank‚ Ltd. The Absence of Total Quality Management Francis P. Remengesau Table of Contents I. Introduction II. Beginning III. What is TQM? IV. Pacific Savings Bank‚ Ltd. V. Benefits & Features VI. Lesson VII. Conclusion VIII. Bibliography/Further Readings IX. End Notes Introduction The term paper will address Total Quality Management within the company that I managed as a Receiver-in-Charge from February
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Tuesday‚ November 10‚ 2009 The Logistics Procurement Coordinator‚ Society for Family Health‚ Awaye House‚ Coker Bus stop‚ Badagry Express way‚ Lagos. Dear Sir‚ SUPPLY OF PETROLEUM PRODUCTS Ascon Oil Company Limited is a dynamic oil marketing company duly licensed by the department of petroleum resources as a bulk storage and petroleum products marketing company. Our bulk oil terminal at Ibafon – Apapa has a capacity of 35‚000 metric tones. Our head office is in Victoria Island
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queries on the food they sell? Very Poor 1 2 3 4 5 Excellent 5. Rate the reliability of the staff. Were they able to deliver or do what you asked them to? Very Unreliable 1 2 3 4 5 Very Reliable 6. Rate the quality of food they serve. Did they serve quality food and according to standard? Very Poor 1 2 3 4 5 Excellent 7. Rate the adequacy and availability of the food in their menu. Was the food you want available? Was it adequate? Very Inadequate 1 2 3 4 5 Very Adequate
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Chapter Supply-Chain Management Discussion Questions 1. Supply-chain management is the management of the activities that procure raw materials‚ transform them into intermediate goods and final products‚ and deliver the products to customers through a distribution system. 2. The supply-chain function’s role is to help identify the products and services that can best be obtained externally; develop‚ evaluate‚ and determine the best supplier‚ price‚ and delivery for them. 3. The objective of logistics
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) Corporate culture can be characterized as the example of shared qualities‚ convictions‚ suppositions and working propensities for individuals working in an association. It makes as workplace in an association and structures the reason for communication between every one of the components of the association. These components can be representatives‚ distinctive divisions‚ forms‚ capacities and so on. Corporate culture is the principle part of numerous vital authoritative ideas‚ for example‚ representative
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The term “rape culture” was coined in the 1970’s by feminists in the United States (WAVAW‚ “What is Rape Culture?”). Rape‚ as defined by the UCR‚ is “penetration‚ no matter how slight…with any body part or object…of another person‚ without the consent of the victim” (FBI 2014). Rape culture‚ however‚ is much more than just a legal definition. It refers to a culture where sexual assault is not only prevalent‚ but condoned and viewed as inevitable in society. Although the act of rape can be performed
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Paranormal America: Ghost encounters‚ UFO sightings‚ Bigfoot hunts‚ and other curiosities in religion and culture (2011) research shows that “more than 2/3 of Americans have paranormal beliefs with this being manifested in their penchant for movies with paranormal themes. This statistic is not alarming since evidently the paranormal and the supernatural have been a part of human culture since the beginning of time. In fact‚ in most religions paranormal experiences are either commonplace‚ or show
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they feel or what they truly think. The hostility and prejudice toward the Jewish culture is what we know as antiSemitism. Throughout history antiSemitism This practice still exists today. The definition of antiSemitism is: hostility to or prejudice against Jews. AntiSemitism started a long time ago; however ‚ in the biblical period is where it mainly took off. Jesus of Nazareth was Jewish and his childhood consisted of mainly Jewish cultures. One of the earliest records of antiSemitism was recorded in the bible in
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CASE: DOUGLAS ELECTRICAL INC Summary: Jim Essinger is a management consultant and training specialist from St. Louis who specializes in continuous process improvement and total quality management. Each month‚ he goes to Springfield‚ Illinois and provides three days of training to employees of a privately owned electrical wholesaler-distributor‚ Douglas Electrical Supply Inc. One of the attendee is Tony‚ from Quincy branch. Based on Jim and Tony’s conversation‚ Tony seem to be confused
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