Past Year Questions OPM 530 COMPILATION OF PAST YEAR QUESTIONS OPM 530 – INTRODUCTION TO OPERATIONS MANAGEMENT JAN 2014 – APRIL 2007 CHAPTER 1- Introduction to Operations Management and Productivity DEC 2013/JAN2014 a) Define Operations Management (2 marks) b) Explain any for(4) reasons why we need to study Operations Management (8 marks) JUN 2012 a) Define productivity and elaborate on any four (4) importance of productivity to an organization. (10 marks) b) Discuss any
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THE ROLE OF TOTAL QUALITY MANAGEMENT IN RAISING THE SERVICE QUALITY OF PUBLIC HEALTH LABORATORIES IN DEVELOPING COUNTRIES A thesis submitted in fulfilment of the requirements of the University of Derby for the degree of Master of Science in Health Services Management. By Gabriele Mallapaty November‚ 1999 ABSTRACT The role of total quality management in raising the service quality of public health laboratories in developing countries Mallapaty‚ Gabriele In 1998‚ the World
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TQM in Manufacturing and Service Organizations 14 April 2010 GM 588 Introduction to Topic Total Quality Management (or TQM) is a management concept coined by W. Edwards Deming. The basis of TQM is to reduce the errors produced during the manufacturing or service process‚ increase customer satisfaction‚ streamline supply chain management‚ aim for modernization of equipment and ensure workers have the highest level of training. One of the principal aims of TQM is to limit errors to 1 per
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Case Study: Total Quality Management [TQM] Executive Summary: Our client‚ a multi-location ready mix concrete‚ sand and gravel supplier faced the twin problems of escalating costs and eroding customer service. MLE was engaged to support the President as he implemented his vision for the firm. Central to his vision was the creation of a culture which valued quality‚ customer service and continuous improvement. Over a six month period MLE Consulting performed a TQM readiness assessment‚ organized
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MODERN METHODS OF MANAGEMENT [pic] INDICE 1. INTRODUCTION 2. METHODS 2.1 JUST IN TIME 2.2 6S METHOD 2.3 TOTAL PRODUCTIVE MAINTENANCE 2.4 TOTAL QUALITY MANAGEMENT 2.5 HUMAN RESOURCE INFORMATION SYSTEMS 3. CONCLUSION 4. BIBLIOGRAPHY Management strategies and techniques change over time largely because businesses themselves and the societies that they operate in change
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: Operational Management (AMF 202) Study Country : Student Name : INSTRUCTIONS a) Students are required to submit all three assignment sets. ASSIGNMENT DETAILS MARKS Assignment A Five Subjective Questions 10 Assignment B Three Subjective Questions + Case Study 10 Assignment C Objective or one line Questions 10 b) Total weightage given to these assignments is 30%. OR 30
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June 15‚ 2015 QUALMAN M72 Case 1 – Xerox 1. Contrast Leadership for Quality and Lean Six Sigma as quality initiatives for Xerox. How did heir motivations differ? What differences or similarities are evident in the principles behind these initiatives and the way in which they were implemented? The most important and primary motivation that wakened up Xerox and caused it to act and apply the Leadership Through Quality initiative was losing the market shares to the Japanese competitors. Due to
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Alliant Health Systems Alliant Health System: A Vision of Total Quality 1. Is Alliant’s strategy Sound? What does it have to do well to succeed? a. No strategy is totally sound. b. On paper‚ Alliant’s strategy would seem sound but‚ even though over the past five years they have made progress‚ Alliant has hit a few snags along the way that has prevented their strategy from becoming truly sound. i. They have only been able to lay down a foundation. c. Alliant is faced with “a culture and a climate
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IMPLEMENTATION OF TOTAL QUALITY MANANGEMENT IN VODAFONE TELECOMMUNICATION COMPANY TABLE OF CONTENT 1. INTRODUCTION TO TQM 2. NEEDS OF TQM 3. IMPLEMENTATION OF TQM BY VODAFONE A. INTRODUCTION TO THE COMPANY B. CHARACTERISTICS C. ADVANTAGES D. PROBLEMS 4. CHANGES IN ORGANIZATION 5. ROLE OF TOP MANAGEMENT 6. MEASURING THE PROGRESS 7. FUNCTIONS PROVIDED BY THE TQM CONSULTANT 8. OPERATIONS 9. EMPOWERING/ MOTIVATING
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what truly happened to management who has a tendency to measure how well they are doing on their job. The job done in a certain period of time is frequently evaluated by performance appraisal. Performance appraisals lead to enhancing employee’s performance‚ internal communication (relationship)‚ and quality improvements as well. Some experts argue that formal performance appraisal is somewhat useless and many of them contemplate performance appraisals can be detrimental to quality improvement and convey
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