MEIHO UNIVERSITY CASE STUDY FOR FINANCIAL MANAGEMENT CASE 4: The Battle for Value‚ 2004: FedEx Corp. vs. United Parcel Service‚ Inc. VALUE CREATION AND ECONOMIC PROFIT Lecture: 鍾 紹 熙 老 師 Group 3: F49802134 胡 秋 草 F49802153 高 玉 享 箮 Presentation date: 16th Apr 2012 I. OUTLOOK OF CASE 4 Case 4 mentions about the competition between two leading companies in package- delivery market. FedEx which is the largest foreign presence in China‚ with 11 weekly flights‚ serving
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UNIVERSITY OF SOUTH AFRICA TOTAL QUALITY MANAGEMENT MODULE 1: CSTQ02J ASSIGNMENT 02 Unique Number: 394645 Prepared by: Godfrey P. Shale Student Number: 777-454-8 Date: 2012-10-01 UNIVERSITY OF SOUTH AFRICA 2.1 Strategic Decision A strategic decision is an overarching decision that is taken by the top-level management of an organisation that considers the whole environment in which the organisation operates and the resources that the organisation has‚ and it chooses the most
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Improving the service quality was the main target of any service organization from the early stage and since now this improving work is going on. TSM is totally a new and successful system in the service sector for improving service quality. TSM is completely the mathematical based analysis system with several numbers of improving tools. The transparency of this system is high because of conversion every physical property to mathematics. TSM is a complete work of measuring service level‚ performance
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I. Company Background The success of Frito Lay is a tribute to two entrepreneur’s dreams. In 1932‚ C.E. Doolin purchased a bag of corn chips in a café in San Antonio‚ Texas. He learned that the chips manufacturer was selling his business so he purchased the recipe and began selling Fritos Corn Chip. Meanwhile‚ that same year‚ Herman W. Lay began his potato chip business in Nashville by delivering snack foods. He then purchased the manufacturer‚ and the H.W. Lay & Company was formed. It soon became
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process‚ 63 out-of-limits parts in every 1 million produced by a 4-sigma process‚ and so on. 1.2 History of SPC SPC(Statistical Process Control) originated as far back in 1931‚ when Dr Walter Shewhart wrote a book‚ The Economic Control of Quality of Manufactured Product. He is a statistician from Bell Laboratories which was the first to realise that data could be retrieved by industrial processes themselves. By using statistical methods‚ these data could then signal that the process is in
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Quality Management in Service Industries Part 1. Introduction In present time‚ there is a worldwide trend that service industry occupies a dominant position in the economy in the majority of developed countries and areas. Without a doubt‚ major changes in government policy and business transactions have a significant influence on the flourish of services industry. However‚ nowadays the increased value of services also brings big pressure on marketers to implement different strategies
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when you are presented with a problem and the correct solution may not be the solution you wanted. A recent unethical business decision that had a large impact on society can be seen the In 2007 Young v. United Parcel Service‚ Inc. case. In 2007 Peggy Young filed a lawsuit against United Parcel Service‚ Inc. alleging her unfair treatment due to her pregnancy is in violation of the
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Sabbavaram‚ Visakahapatnam Total Quality Management (TQM) Abstract This paper discusses the total quality management (TQM) concept and identifies the principles of successful TQM implementation. TQM is based on the participation of all members of an organization to improving processes‚ products‚ services‚ and the culture they work in. TQM benefits all organization members and society. It also describes the Deming ’s quality management concept and his fourteen point management method. It briefly explains
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TOTAL QUALITY MANAGEMENT TQM is management philosophy that seeks to integrate all organizational functions i.e. marketing‚ finance‚ design‚ engineering‚ production‚ customer etc to focus on meeting customer needs and organizational objectives.TQM views an organization as a collection of processes. It maintains that organizations must always strive to continuously improve these processes by incorporating the knowledge and experiences of workers. IMPLEMENTATION OF QUALITY The implementation of
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UNITUNIT- I PRINCIPLES OF QUALITY MANAGEMENT 1 What you will know… know Definitions of Quality Theories of Deming‚ Moeller and Crosby Service d Product Quality S i and P d t Q lit Customer Orientation Evaluation of TQM- Inspection & QC TQMTQM System Human component Introduction t Si Si I t d ti to Six Sigma concepts. concepts. t 2 Definitions of Quality 1. 2. 2 3. 4. 4 5. "Quality is variability." Shewart "Quality is predictability." Quality predictability Deming “Conformance to requirements
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