1. Demonstrate the usage of quality concept by explaining the impact of quality on the business performance of this organisation. Your discussion shall address the following aspects: (a) Describe the business operation and service provided by the organisation. H&M was founded in 1947 by Erling Persson‚ now it is a global fashion brand. Today the H&M offers fashion for everyone under the banner of H&M groups. They currently have over 3200 stores in over 54 markets around the globe and employed
Premium Customer Customer service Ishikawa diagram
nothing. 2 TYPES OF CUSTOMER 1. External Customer- outside the organization‚ business customers‚ suppliers‚ partners‚ end consumers. 2. Internal Customer - inside the organization‚ e.g.‚ other departments‚ fellow employees. SERVICE QUALITY What is SERVICE? The definition of Service as per the international standard‚ ISO 9000 follows: “The results generated‚ by activities at the interface between the organization and the customer and by the organization’s internal activities
Premium Management Customer
Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards‚ such as the International Organization for Standardization’s ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing
Premium Management Process management ISO 9000
committed and involved management to provide long-term top-to-bottom organizational support. 2.Unwavering focus on the customer‚ both internally and externally. 3.Effective involvement and utilization of the entire work force. 4.Continuous improvement of the business and production process 5.Treating suppliers as partners. 6.Establish performance measures for the process. These concepts outline an excellent way to operate a business organization: 1. Management must participate
Premium Management Quality assurance Process management
1. Why is there a new or renewed interest in the field of project management? Organisations are realising that much of the work they do is actually project based and as more and more of these projects end up with time‚ cost and scope over runs there is the increasing need for robust project management techniques within many organisations 2. What is a project‚ and what are its main attributes? How is a project different from what most people do in their day-to-day jobs? A project is
Premium Project management
Why or why not? Yes I believe that virgin enterprises can be classified as a TQ organization because virgin is very successful group‚ their products are of high quality they focus on improving the quality all the time as improvement is the continuous process. Virgin has expanded their business a lot. Virgin has a great team of management they are
Premium Richard Branson Virgin Group
Session III Assignment September 14‚ 2006 Chapter 5 1. List various techniques to sustain continuous improvement. There are many different methods to sustain improvement‚ however there are four common strategies that can be used in many different scenarios: repair‚ refinement‚ renovation‚ and reinvention. 2. Give an example of the use of PDSA cycle in your personal life and in your work experience. PDSA indicates that we should Plan‚ Do‚ Study‚ and Act. In my personal life
Premium Management Quality control Quality assurance
14‚ 15 1. Briefly describe the difference between sequential engineering and quality by design (or concurrent engineering). Sequential engineering‚ as the name suggests‚ was completed in a sequential manner. Each step in the process was completed independent of the other steps and production is passed down the line with the preceding step unaware and unconcerned with problems that may arise. Quality by design or concurrent engineering requires that all major steps in a process are
Premium Failure mode and effects analysis Failure Product management
EPISODE 1 SCHOOL AS A LEARNING ENVIRONMENT Your mission is to do the following tasks: 1. Visit a school. Look into facilities and support learning areas in the campus‚ then in the classroom. 2. Accomplish the checklist as you move around the school campus. 3. Based on your gathered data in the checklist‚ describe the school environment. 4. Make a reflection on the characteristics of a school environment that promotes learning. 5. Present your idea of a good school environment through any
Premium High school Observation Education
Advantages of Globalization: Resources of different countries are used for producing goods and services they are able to do most efficiently. Consumers to get much wider variety of products to choose from. Consumers get the product they want at more competitive prices. Companies are able to procure input goods and services required at most competitive prices. Companies get get access to much wider markets It promotes understanding and goodwill among different countries. Businesses and investors get
Premium Economic geography Developed country Developing country