530 COMPILATION OF PAST YEAR QUESTIONS OPM 530 – INTRODUCTION TO OPERATIONS MANAGEMENT JAN 2012 – OCTOBER 2006 CHAPTER 1- Introduction to Operations Management and Productivity JUN2012 a) Define productivity and elaborate on any four (4) importance of productivity to an organization. (10 marks) b) Discuss any five (5) challenged faced by today’s operations managers (10 marks) APR 2011 a) Define operations management with the aid of appropriate diagram. b) Discuss any four (4) ethical challenges
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2015) is based on many factors and depends on the situation. Yong et al. (2012) suggest that just in time philosophy is a time to time competitive advantage. Schonberger et al. (1982 cited in Daniel et al 2009 suggest that Just in time enhances quality. Morgan et al.(2005) suggest some of just in times important practices as lot size reducing‚ final lay outs to encourage smooth flow‚ Kaban based production system . Just in time has some approaches or tools which will be discussed in the subsequent
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TOTAL QUALITY MANAGEMENT Quality -is the ability of a product or service to consistently meet or exceed customer expectations. Though quality is an abstract perception‚ it has a quantitative measure. Q= (P / E ) ‚ where Q=quality‚ P= performance (as measured by the Manufacturer)‚ and E = expectations (of the customer). Total quality management -is a management system for a customer focused organization that involves all employees in continual improvement of all aspects of the organization
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CHAPTER 1 1. Quality is a dynamic state associated with products‚ services‚ people and environments that meet or exceed expectations of customers and helps produce superior value. 2. TQM (Total Quality Management) approach of doing business that attempts to maximize organizations competitiveness through the continual improvement of people‚ processes‚ products‚ services‚ and environments. 3. Key elements of TQ: Strategically based –having a comprehensive strategy plan
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and Rue‚ 1991). According to some quality experts it is also the only resource that can synergize – that is‚ produce output whose value is higher than the sum of its parts. When asked about the ‘secret’ behind the superior products‚ one manager from Toyota’s Kentucky plant‚ a three time winner of the Power Gold Plant Quality Award‚ replied “We’ve got nothing‚ technologywise‚ that anyone else can’t have. There’s no secret Toyota quality machine out there. The quality machine is the workforce …” (Bergstorm
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criteria for performance excellence to identify areas for improvement‚ and adopted the brand "Experts in Excellence" as a sign of its dedication to quality. Today‚ PPL ranks among the country’s top Lexus dealers. With its mission‚ "To provide an extraordinary automotive purchase and ownership experience" as a foundation‚ the dealership’s "House of Quality" graphically depicts the organization’s direction and represents its culture. The four Core Convictions—integrity‚ outstanding client experience
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sender. Total Quality Management: Total Quality Management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes. QM functions on the premise that the quality of products and processes is the responsibility of everyone who is involved with the creation or consumption of the products or services offered by an organization. In other words‚ TQM requires the involvement of management‚ workforce
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provides complete fleet solutions to corporations and institutions. Branded Maruti N2N‚ this service includes the following: customized car policies‚ economical car leasing‚ maintenance‚ servicing‚registration‚ insurance‚ emergency assistance‚ accident management and eventual re-sale of cars. MARUTI GENUINE ACCESSORIES: A single point of contact‚ Hassle-free transactions‚ Emergency Assistance‚ Virtually Cashless Repairs Postaccident repairs and insurance support at any dealer workshop. MARUTI TRUE VALUE:
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of slow growth of Obsidian petroleum Company. It shows the investigations that were made about the slow growth of the company and the methods that were proposed to handle the problem. The proposed courses of action include Swot-Analysis and quality management and rewarding. These alternatives were evaluated under many criteria; effectiveness‚ creating awareness‚ desirability‚ credibility and responsiveness. Problem statement Obsidian Company has strategized itself as an intermediary between the
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In conclusion‚ I have found that TQM can be a powerful tool for using employee creativity‚ reducing costs‚ and improving service to customers and the public. However‚ the concept of TQM was weak and the quality of many products was still poor in China‚ and the implementation of TQM is not always a worthwhile investment. So I disagree that no business can succeed without the TQM system. It is not necessary for every business to use TQM‚ especially in China business environment. If it is implemented
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