Dr. Sunny Sun‚ Poly U.‚ Only for use in AF2108 Financial Accounting‚ Second Semester 2010/2011. AMY LAU JUN HAN HAIER: MANAGEMENT CONTROL ON A TACTICAL LEVEL The Haier Group started out as a refrigerator manufacturer in China in 1984 with imported refrigerator production technology from the German Liberhaier company. In the following two decades‚ Haier grew to become one of the world’s leading white goods home appliance manufacturers and was constantly regarded as an aspiring‚ fast growth
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Paper: What is Strategy? Porter invalidates “Operational Effectiveness” as being strategy. As he puts it‚ oftentimes‚ businesses concentrate on productivity‚ quality and speed. These concepts lead further down to total quality management (TQM)‚ benchmarking‚ time-based competition‚ outsourcing‚ partnering‚ reengineering and change management. Although these principles may sound ideal‚ these do not lead to the ultimate goal of the company and that is profitability. Strategy rests on the essence
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TOTAL QUALITY MANAGEMENT “MUST KNOW” CONCEPTS FOR ENGINEERS Sequence of presentation Introduction Three Quality Gurus Commonality of Themes of Quality Gurus DIFINITION OF QUALITY Five Approaches of Defining Quality System Approach for TQM Triangle of wisdom TQO HRM Customer Satisfaction Indicators for Customer Satisfaction Cost of Quality Benefits of TQM Conclusion INTRODUCTION TO TQM What is TQM? TQM is the integration of all functions and processes within an organization
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Chipotle: Mexican Grill‚ Inc.: "Food with Integrity" Executive Summary The total U.S restaurant sales in 2012 raised up double to $631.8 billion compared to ones in 2000. Also 12.9 million people are employed in 970‚000 restaurant locations. The U.S restaurant industry played the customers’ hearts by three segments: full service‚ quick service and fast casual. The three major key players in this industry are Chipotle‚ Taco Bell and Qdoba. In recession of U.S economy and consumers’ announcement
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the changing market‚ management at ADI introduced a number of different management tools to implement change. One such tool was its corporate scorecard. ADI’s corporate scorecard was recognized as a management best practice in a survey the NolanNorton Group conducted in 1991. Despite this accolade‚ ADI’s management was wondering in 1996 how to change the scorecard to best fit the needs of management‚ specifically‚ how fast to change it and how best to use it to focus management attention in the future
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Quality is a very important factor in restaurants because a visit in a restaurant is usually something people do to enjoy rather something that is of vital importance. Even if the prices for the meals in a restaurant are low and the delivery times short this cannot compensate for poor quality of the food‚ specially also because this is a health aspect. This makes it necessary to implement a quality control system to ensure that the quality of the food is always on a high level. In a restaurant‚
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Lyonnais‚ and Aenta‚ DAV was able to position itself as the second largest firm in its core market namely; Germany. This high level of success can be attributed to the following factors: * Sound‚ traditional insurance management * Wide range of insurance management offerings * Excellent group of insurance risk managers * Outstanding customer service An important part of delivering such outstanding customer service relied on the ability to process information and data without
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will examine Total Quality Management‚ TQM‚ with focus on the impact of globalization to TQM standards within an organization as well as an examination of traditional management styles as compared to those based on TQM principles. In order to fully understand these principles it is necessary to gain comprehension through defining Total Quality Management. "Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products
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offer. There are five basic performance objectives and they apply to all types of operation: • Quality • Speed • Dependability • Flexibility • Cost (Slack‚ N. et al‚ 2001). These operations performance objectives are analysed here in accordance to TMC. 1) Doing things right by providing error free goods and services‚ which will satisfy the customers‚ is known as ‘quality’. According to the case study‚ Toyota’s vehicles consistently rank near the top in third-party
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decision-making and innovation‚ and strategic and systematic approaches to system change and improvement (Rose‚ 2005). Because technology is constantly advancing and changing‚ companies in technology heavy industries—like Toyota—must focus on flexible quality control structures to ensure that they maintain their competitive ability over time. Toyota in particular has focused on continual improvement and innovation through employee knowledge maximisation‚ which has allowed for greater flexibility and expansion
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