Bibliography: 1) Operations management - 3rd edition‚ Nigel Slack 2) Cases in Operations management - 2nd edition‚ Robert Johnston 3) Business strategy in Asia (A casebook) - 2nd edition‚ Kulwant Singh 4) http://asiatravel.com/malaysia/penangmutiara/index.html 5) www.penang-mutiara.com.my 6) http://www.hotel-online
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ASSURANCE&MANAGEMENT STUDENT NAME: REDA MOHAMED STUDENT NUMBER: 0239 DATE OF ISSUE: 28/06/2012 TUTOR: Dr Chris Question1: Based on evaluation of the information received in the LPI ‚ case study materials you should prepare a proposal report to the LPI LTD‚ management team on how they could implement TQM and what they should concentrate efforts on improving. Introduction The meaning of total quality management (TQM)
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George’s work group became apparent. First‚ there was no manager to speak of supervising the night shift. Second‚ horseplay was the workgroup norm‚ considered a natural and necessary complement to the hard work the team did every night. Although the management likely excused this as peripheral role behavior‚ it was relevant and desirable to the members of the night shift itself because it allowed them to cultivate camaraderie and maintain morale‚ giving them motivation to perform as well as participate
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Past Year Questions OPM 530 COMPILATION OF PAST YEAR QUESTIONS OPM 530 – INTRODUCTION TO OPERATIONS MANAGEMENT JAN 2014 – APRIL 2007 CHAPTER 1- Introduction to Operations Management and Productivity DEC 2013/JAN2014 a) Define Operations Management (2 marks) b) Explain any for(4) reasons why we need to study Operations Management (8 marks) JUN 2012 a) Define productivity and elaborate on any four (4) importance of productivity to an organization. (10 marks) b) Discuss any
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Total Quality Through Six Sigma Some argue that many of the tools Six Sigma uses are not new. However‚ while Six Sigma uses conventional methods‚ its application is anything but conventional. Instead it stresses the importance of searching for a new way of thinking and doing. In fact‚ Six Sigma defines a clear road map to achieve Total Quality: 1. Leadership Commitment: Top management not only initiates Six Sigma deployment‚ it also plays an active role in the whole deployment cycle. Six
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530 COMPILATION OF PAST YEAR QUESTIONS OPM 530 – INTRODUCTION TO OPERATIONS MANAGEMENT JAN 2012 – OCTOBER 2006 CHAPTER 1- Introduction to Operations Management and Productivity JUN2012 a) Define productivity and elaborate on any four (4) importance of productivity to an organization. (10 marks) b) Discuss any five (5) challenged faced by today’s operations managers (10 marks) APR 2011 a) Define operations management with the aid of appropriate diagram. b) Discuss any four (4) ethical challenges
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Requirements Company Example That Has Applied This TheoryDemingProblems in a process are not rooted in motivation or commitment of the workforce‚ but is due to flaws in the design of the system.PDCA cycle (plan‚ do‚ check‚ act). 14 points to transform management practices.Many of his 14 points are process-driven‚ such as breaking down barriers between departments will lead to a reduction of waste‚ errors‚ and delay. His idea on constantly improving the system of production and service is customer-driven
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Case Study: Total Quality Management [TQM] Executive Summary: Our client‚ a multi-location ready mix concrete‚ sand and gravel supplier faced the twin problems of escalating costs and eroding customer service. MLE was engaged to support the President as he implemented his vision for the firm. Central to his vision was the creation of a culture which valued quality‚ customer service and continuous improvement. Over a six month period MLE Consulting performed a TQM readiness assessment‚ organized
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Total Quality (TQ) or as it is most often referred to now as Total Quality Management (TQM) is a methodology that looks to improve an organization’s quality and performance which will in turn meet or exceed the customer’s expectations. This can be accomplished by integrating all quality-related functions and processes throughout the company. TQM looks at the overall quality measures used by a company including managing quality design and development‚ quality control and maintenance‚ quality improvement
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Organizational change is a complex process is likely to receive resistance from some; however‚ when management delivers the positives‚ resistance is bound to fade. Some salient aspects of organizational change are management will focus on the customers to gain their confidence‚ focus will on be on the employees to gain their trust‚ and a relationship will broaden with the suppliers. This paper will describe the organizational change Kodak experienced as a means to maintain success and in this digital
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