Second World War‚ global competition and international business are regarded as the two major outcomes of the Second World War (Kathawala and Nanda‚ 1989; Raeside and Walker‚ 2001). The Japanese approach toward quality‚ which was later regarded as Total Quality Management (TQM)‚ had tremendous impact on organizations and management practices‚ where it has been considered as “the Second Industrial Revolution” (Kanji‚ 1990). Historically‚ quality management evolved from engineering activities‚ mostly
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challenges‚ learning responsibilities and take leadership for h f change. -the age of continuous improvement & systems thinking -Higher quality costs less‚ not more. p process -Improvement of p leads to greater uniformity of product reduces mistakes and rework reduces waste of manpower machine time materials manpower‚ time‚ increases output with lowered cost 7 3.Cease dependence on inspection: p p -achieve quality -eliminate the need for mass inspection by building quality into the product
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BALLY TOTAL FITNESS GROUP 2 PRESENTATION BALLY TOTTAL FITNESS CLUB • INITIALLY A GAMBLING EQUIPMENT COMPANY‚ BALLY TOTAL FITNESS HAS GROWN TO BECOME A LEADING FIRM IN THE U.S. HEALTH CLUB INDUSTRY. IT HAS GROWN ITS REVENUE OVER THE YEARS TO $954 MILLION IN 2003. • BALLY STARTED ITS ROOTS IN THE HEALTH AND TENNIS CORPORATION BY BUYING AILING GYMS IN 1962 AND LATER IN 1990’S DIVERSIFIED AND RECHRISTENED TO BALLY ENTERTAINMENT IS THE HEALTH CLUB INDUSTRY STRUCTURALLY ATTRACTIVE OR UNATTRACTIVE?
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CHAPTER 1 WHAT IS TOTAL QUALITY MANAGEMENT? An organization planning the implementation of Total Quality Management (TQM) is about to embark on the challenge and opportunity of a lifetime. This adventure must surely change the organization. Total Quality Management can be the answer to both the customer’s plea for improved products and services and the organization’s quality and productivity problems. This chapter sets the stage for the conceptual understanding that is required before starting
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Introduction The aim of this paper seeks to examine the concept of total rewards in the process of increasing prominence in organisations. Total Rewards is best described as a business strategy that “includes financial and non-financial complementary elements designed to recruit‚ develop‚ retain and motivate employees”(OSP 2003). “Employees working for a total rewards employer tend to be more motivated‚ productive‚ and happy”. (eHow 1999) As a result is “the business thrives”(eHow 1999) and prominence
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INTRODUCTION TO TQM In real world‚ company actually compete in term of quality‚ price and delivery to capture its customers which finally leads to the establishment of Total Quality Management Philoshopy to fulfill one of the element stated. In Malaysia‚ government had carries various effort to enhance and assist the quality standard by establishment of SIRIM. SIRIM had been responsible to promote ISO 9000 and TQM among Malaysian business industries. DEFINITION OF TQM As defined by OXFORD Dictionary
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Conformance to requirements of the customer ( Philip Crosby ) 5- Conformance to the standers Total quality management: - is a management philosophy contain all activities in the organization that makes the organization achieve the expectation of the customer and organization and the society using efficient ways and optimum utilization of resources with motive of continual improvement Advantages of using total quality management 1- Improvement of competitive position in the org and increase the
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nation’s balance of payment. Costs of quality Four categories of costs are associated with quality: Prevention costs – costs associated with reducing the potential for defective parts‚ and services‚ e.g. the costs of training employees and the implementation of quality improvement program. Appraisal costs – costs related to evaluating products‚ processes‚ parts or services‚ e.g. testing of products‚ labs costs and the inspections costs. Internal costs – costs that result from the production
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Total Quality Management Quality has been defined by many authors .Some definitions are * Fitness for use –Joseph .M. Juran * Compliances with specific requirement –Philip .B. Crosby * Function of continuous improvement by reducing variability of desired output – Edward Deming * The totality of characteristics of an entity that bear upon its ability to satisfy the stated & unstated needs of the customer - ISO 8402 * Quality is perceived by customers ‚based on his actual
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TOTAL QUALITY MANAGEMENT TQM is management philosophy that seeks to integrate all organizational functions i.e. marketing‚ finance‚ design‚ engineering‚ production‚ customer etc to focus on meeting customer needs and organizational objectives.TQM views an organization as a collection of processes. It maintains that organizations must always strive to continuously improve these processes by incorporating the knowledge and experiences of workers. IMPLEMENTATION OF QUALITY The implementation of
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