Total Quality Management TQM or better known as Total Quality Management is a tactic that seeks to enhance quality and performance of your products or services to meet or exceed your customers’ expectations‚ while ensuring that your employees are up to speed with their training. In other words it’s a “Management approach that works horizontally across an organization‚ involving all departments‚ employees‚ and extending backward and forward to include both suppliers and clients/customers.” TQM notion
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1. Why is there a new or renewed interest in the field of project management? Organisations are realising that much of the work they do is actually project based and as more and more of these projects end up with time‚ cost and scope over runs there is the increasing need for robust project management techniques within many organisations 2. What is a project‚ and what are its main attributes? How is a project different from what most people do in their day-to-day jobs? A project is
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– check the finished product for defects but for total quality business they check the product upon conceptualization Attitude towards defects – business doing the traditional way sees defects as an outcome Quality as a function – separate entity of the business system as for total quality business Supplier Relationship – business with total quality they do researches about the number of suppliers that carries the product Key Elements of Total Quality: Strategically based – this is essential
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Total Quality Management Quality has been defined by many authors .Some definitions are * Fitness for use –Joseph .M. Juran * Compliances with specific requirement –Philip .B. Crosby * Function of continuous improvement by reducing variability of desired output – Edward Deming * The totality of characteristics of an entity that bear upon its ability to satisfy the stated & unstated needs of the customer - ISO 8402 * Quality is perceived by customers ‚based on his actual
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Organizational Structure and Design Prepared By: Anuj Arora – 12FN019 Himika Chaudhary Nitin Mudgal Prateek Kumar – 12DM101 Sachin Gupta – 12FN107 Index 1.1 Introduction Samsung India Electronics Ltd is a subsidiary of Samsung Electronics Corporation headquartered in Seoul‚ Korea. The company was incorporated in the year 1995. The company is having their head office at Delhi and branch office at 16 locations all over the India. Their manufacturing facilities are located at Noida in Uttar
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Samsung 03-12-12 Case Study – Strategic Management Contents 1. What are Samsung’s Business Model and CVP (customer value proposition)? (30 marks) 3 Samsung Business Model – Canvas 3 Key Partners of Samsung 3 Key activities of Samsung 3 Key Resources 3 Cost structure 3 Revenue screams 4 Value Proposition 4 Customer relationships 5 Channels 5 Customer segments 5 Business Model Assessment: 5 Customer value proposition – Samsung 6 2. What are Samsung’s Dynamic Capabilities
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Compensation and Reward system plays vital role in a business organization. Since‚ among four Ms‚ i.e. Men‚ Material‚ Machine and Money‚ Men has been most important factor‚ it is impossible to imagine a business process without Men. Every factor contributes to the process of production/business. It expects return from the business process such as rent is the return expected by the landlord‚ capitalist expects interest and organizer i.e. entrepreneur expects profits. Similarly the labour expects wages
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MANAGEMENT UNIV. MERCU BUANA STUDY CASE MARKETING MANAGEMENT Samsung Electronics Company : Question for Study Case discussion: 1. What are the ingredients of SEC’s corporate turnaround strategy? What are the implications for marketing mix policies? 2. How strong is the Samsung brand? Can Samsung pass Sony and become a top ten global brand? 3. As Chief Marketing Officer‚ what are Kim’s role and responsibilities? 4. What does Samsung (and Kim) have to do to become one of the top ten brands in the
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Total Quality Management – MGT510 VU Lesson # 01 OVERVIEW OF QUALITY MANAGEMENT PROFESSIONAL MANAGERIAL ERA (1950) In our present age of market driven capitalism and futuristic knowledge driven economic markets‚ the decision are made and the trends are set by the professional managers. Unlike their predecessors‚ the captains of today’s business do not own their own companies. They must know the whole business but have control over only one small part. They must be product oriented‚ process
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References: Bort‚ Julie. (July 23‚ 2001). Title: How to reward your employees; Ironically‚ incentive programs frequently lead to discontent. Here ’s how to reward your IT staff effectively‚ (Industry Trend or Event)‚ Network World‚ Retrieved November 23‚ 2008‚ from Gale‚ Apollo Library database. Wagel‚ William H. "Make their day - the noncash way." Personnel 67
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