White Paper Crafting a Unified Cross-Channel Customer Experience Prepared by Ari Banerjee Senior Analyst‚ Heavy Reading www.heavyreading.com on behalf of www.oracle.com February 2013 Impact of Fragmented Channel Experiences Businesses exist to serve customers and‚ ultimately‚ everything a business does is geared toward making money from customers in return for goods and services. Any business activity generates events that affect a customer’s experience of receiving and
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air balloon rides‚ which is a great past time‚ and take tours across the golden savannahs. They will have a chance to see a large number of animals‚ which is what they were hoping for. The Masai Mara has elephants‚ warthogs hippos and a possible chance of seeing cheetahs‚ rhinos and crocodiles. They may also be lucky enough to see lions and hyenas on a hunt‚ whilst out on a game drive or a safari tour. The tour operator selected is Tour Africa Safari and they are based in Kenya and Tanzania giving
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ACKNOLDGEMENT I express my sincere thanks to Mr. Inder Lal Bansal Owner of SOTC Franchisee for giving me an opportunity to undergo a project on “find out the potential and awareness of SOTC brand as well as creating awareness amongst the people of NCR region” and understanding the whole process of booking. I would also like to take the opportunity to thank Mr. Kapil(Sales Executives)‚ Mr. Gaurav(Sales Executives-WFT)‚ Mrs. Dimple Mucchal (FIT)‚ Mrs. Bhavna Tandon(FIT) and all the other employee
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Faded glory Case study: Will Philips’ attempt at repositioning its products work? Manu Kaushik Edition: Sep 30‚ 2012 Tags: Philips | Philips products | Philips LCDs | case study STORY TOOLS * Change font size * Print this story * E-Mail this story * Comment RELATED * Philips launches new entertainment products in India Executive Summary: Once a household name‚ Dutch consumer electronics major Philips has slipped over the years to become an ’also ran’. Its repeated
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a. Executive Summary i. Background of Industry There are 7 types of taxis in Peninsular Malaysia‚ with metered budgeted taxis being the most common. These taxis operate mainly in Klang Valley‚ Johor and Penang‚ with very few in other states such as Malacca and Terengganu. Apart of these taxis‚ there are non-metered taxis licensed as “hire car” and is found in every state. These hire cars are usually used for outstation trips and they operate from taxi and bus stations. In 1998‚ premier taxis were
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the Police Department divides the day into three eight-hour tours of duty: 12 midnight to 8AM‚ 8AM to 4PM‚ and 4PM to 12 midnight. A particular police precinct such as the 26th‚ in which Columbia University stands‚ may have 6 patrol cars in the field during the typical 8-to-4 tour. In New York about 1200 cartours are fielded on an average day -- about 200 on the 12 to 8 tour‚ about 400 on the 8 to 4 tour‚ and about 600 on the 4 to 12 tour. Most cars are staffed with two police officers. The primary
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Safety Lifecycle Management In The Process Industries The development of a qualitative safety-related information analysis technique a Copyright © 2002 by B. Knegtering CIP-DATA LIBRARY TECHNISCHE UNIVERSITEIT EINDHOVEN Knegtering‚ Berend Safety lifecycle management in the process industries : the development of a qualitative safety-related information analysis technique / by Berend Knegtering. – Eindhoven : Technische Universiteit Eindhoven‚ 2002. – Proefschrift. ISBN 90-386-1747-X NUGI
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Environmental Implications of the Tourism Industry Terry Davies Sarah Cahill Discussion Paper 00-14 March 2000 Resources for the Future 1616 P Street‚ NW Washington‚ DC 20036 Telephone 202-328-5000 Fax 202-939-3460 Internet: http://www.rff.org © 2000 Resources for the Future. All rights reserved. No portion of this paper may be reproduced without permission of the authors. Discussion papers are research materials circulated by their authors for purposes of information and discussion. They
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P3 – In this task I’m going to explain how factors affect travel to long-haul destination. Time zones and length of flight There are many travel factors that tourists take into consideration when choosing a long haul destination. The term used for this world standard time is Greenwich Mean Time (GMT). This term evolved in 1884 and from that time each area of the world took on a time that was either behind or ahead. For example‚ Africa is two hours ahead of GMT‚ so we refer to the time as GMT+2.
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Negotiation Assignment This is the second meeting between me (Sales and Marketing Director for the Khao-Lak Resort and Spa) and Miss Natalie‚ A leading European Tour Operator from Italy (acted by Khun Suparadee) In the meeting‚ we still focusing on win-win situation or compromising because we would like to keep relationship between the resort and her company and we would like to keep the future sales opportunities. From the last meeting‚ I was presented her about my resort background and also
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