According to Gartner Inc.‚ the provider of research and analysis on the global information technology industry‚ the estimated size of the CRM software market in Europe‚ the Middle East‚ and Africa was approximately $2.3 billion in total software revenue in 2006. The forecast indicated that the market will have an annual growth rate of 11.3%‚ which will result in revenue of approximately $3.9 billion by 2011. Companies based all over the world are developing their own approaches to the CRM business
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Writing a literature review The overall purpose of a literature review is to demonstrate a knowledge of the existing body of research in a particular topic area. In other words‚ it retrospectively undertakes a critical analysis of the pros and cons of existing important studies and research and shows which issues require new or further study – how the body of knowledge could be improved. As such‚ it is a useful way of arguing for new research to be done - for example‚ as part of a proposal for
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REVIEW OF LITERATURE REVIEW OF LITERATURE INTRODUCTION Marketing by service industries are yet to gain momentum‚ especially when it comes to marketing by comniercial banks. In India‚ the liberalization of the financial sector has impelled all the players to redefine what business they are in and strategically think how to stay ahead in the existing business. Marketing orientation of banks is imperative for survival and success. EARLIER STUDIES Marketing of financial
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this article series‚ too‚ shifting our attention from OMG’s UML 1.4 Specification to OMG’s Adopted 2.0 Draft Specification of UML (a.k.a. UML 2). I hate to change emphasis from 1.4 to 2.0 in the middle of a series of articles‚ but the UML 2.0 Draft Specification is an important step forward‚ and I feel the need to spread the word. There were a couple of reasons that the OMG improved UML. The main reason was that they wanted UML models to be capable of delivering Model Driven Architecture (MDA)‚
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CHAPTER II REVIEW OF RELATED LITERATURE The chapter states the different literature and studies that were conducted for the research to gain familiarity that are relevant and similar to the present study. Related Literature According to Flores (2010)‚ the automation is described simply as the substitution of machine control of human. Dioso (2011) stated that computer assist careful intelligent planning‚ organizing‚ actuating and controlling .This maybe observed from the past that they monitor
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Literature Review The literature review regarding various hr practices is presented in the following paragraphs. Job analysis is the process of obtaining information about jobs i. e. information about the tasks to be done on the job‚ as well as personal characteristics(education‚ experience‚ specialized training) necessary to do the tasks Job analysis in many ways is the first personnel activity that affects commitment and performance (Dessler 2003). Human resource planning analyzes and identifies
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Network Pricing - A Review of the Literature Mcandrews‚ James J. Federal Reserve Bank of New York‚ Citation Information: Review of Network Economics. Volume 2‚ Issue 2‚ Pages –‚ ISSN (Online) 1446-9022‚ DOI: 10.2202/1446-9022.1023‚ June 2003 Publication History: Published Online: 2003-06-01 Automated teller machines (ATMs) have altered the relationship between banks and their depositors‚ as well as the competitive relationships among banks. In this paper‚ I survey the literature to describe the ways
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CHAPTER 2 REVIEW OF RELATED LITERATURE AND STUDIES This chapter presents a number of reviews of selected foreign and local literature and studies which have significant bearing with the present study. It provides insights and evidences that account on the topic and its related factors. Topics are subdivided into categories so as to provide a more comprehensive and detailed review. Local Literature Student-Teacher Relationships Improving students’ relationships with teachers has important
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Lee Ritchie Lee Ritchie Literature Review SWG 560 Literature Review SWG 560 I am determined to find an answer to the following question: Are middle aged women more stressed out than any other population and does that eventually lead to depression? The articles that I will be reviewing center along the issues of stress in middle aged women and the effects that are caused due to feelings of being overwhelmed. It is predicted that stress can eventually lead to issues involving depression or
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Review of Literature The Concept of Universal Banks and Status of Philippine Banking System Based from the Republic Act No. 8791‚ “Banks” shall refer to entities in the lending of funds obtained in the form of deposits. One of the classified banks is universal banks. In accordance with Zafar (2012)‚ universal bank‚ in a general perception‚ is a financial institution offering commercial as well as investment banking services which also include services related to savings‚ loans and investments.
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