Threat of Substitutes * There are few direct substitutes; * Short haul flight: the Eurostar or a ferry. * Long haul flights: no notable substitutes. Threat of Substitutes * There are few direct substitutes; * Short haul flight: the Eurostar or a ferry. * Long haul flights: no notable substitutes. Threat of new Entrants * Significant barriers to entry: such as the competitive environment‚ high regularity requirements and high capital cost requirements. * Barriers
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Meltdown at Jet Blue Meltdown at Jet Blue Management Issues that caused the Jet Blue problem Management made the first mistake by looking at the problem too simply‚ and not thinking about the end result fully. When I say this‚ I am talking about the planes and the weather‚ but it could also apply to the IT solutions that Jet Blue had implemented prior. The planes should have been left in the terminal until the weather cleared‚ instead of loaded with passengers and try to make the flight out
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iv. Based on any recent service encounter for an airline of your choosing‚ draw up a flowchart for passenger pre-flight processing (assume the passenger has already purchased a ticket). Can you think of ways to make the process more efficient? More pleasant for the customer? (25 marks) To make sure that the airline service operation is fail-safed‚ efficient and more pleasant for the customers‚ we can apply poka-yokes‚ which is the procedures that prevent mistakes from becoming defects. Firstly
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Executive Summary 2.0 Background and Introduction 3.0 External Analysis 3.1 Macro Environmental analysis 3.1.1 Political and Legal Factors 3.1.2 Economic Factors 3.1.3 Social Factors 3.1.4 Technological Factors 3.1.5 Environmental Factors 3.2 Micro Environmental Analysis 3.2.1 Industry Analysis 3.2.2 Market Analysis 3.2.3 Competitor Analysis 3.2.4 Customer Analysis 3.2.5 Stakeholder Analysis 4.0 Internal Analysis 4.1 Resource Analysis 4.2 Marketing Audit 4.2.1 Marketing Strategies Audit 4.2.2 Marketing
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The objective of this report is to examine the leadership quality and the staff reaction in British Airway’s (BA). Change management are needed for British Airway’s as there are industrial disputes between the management and crew members in 2009-2011. For change to take place‚ there will be steps to take before the change should be implemented. Drastic measures and shock tactics should be taken into consideration In 2007‚ credit crunch from USA banks (BBC News‚ 2009) caused an impact globally however
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After evaluating Etihad’s Airways mission and vision statements using the 10-question test‚ the test came to a score 16. This shows the Etihad Airways has an exceptional vision and mission statements. Etihad’s mission and vision statements reflects the values and beliefs of top managers in the organization. Generally‚ a mission statement gives a broad definition of the organizational mission. It can be referred to as a purpose or statement of the company’s corporate philosophy and values. Thus‚ this
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NOW YOU SEE IT‚ NOW YOU DON’T The case of Jet Airways and its Accounting Policies Presentation Outline 1. Jet Airways - Company Background 2. Airline Industry Background 3. Main Issues a. Highlights of First Quarter 2008 Results b. 1st New Policy: Adoption of New Depreciation Method c. 2nd New Policy: Foreign Currency Exchange Differences d. 3rd New Policy: Revaluation of Fixed Assets 4. Summary 2 Company Background India’s largest private domestic and international airline Promoted by Naresh
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business. Competition changed the fundamental landscape of the motorcycle industry forever. Several factors including the necessity to compete and evolve‚ a more streamlined manufacturing process‚ new management and a wealth of demographic and retail analysis information have enabled the industry to obtain and attain a rapidly growing portion of the population. Harley-Davidson has always been the leader in heavy-weight‚ classic cruisers with their rumbling motors and definitive styling. Owners adhere
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for the tough decisions A plan to restructure core local Harley operations is in the hands of the company.York Daily Record. P4. Harley Davidson‚ Inc. (Aug 2012). Harley-Davidson‚ Inc. - Financial and Strategic Analysis Review. Global Data. P1-3. Harley Davidson‚ Inc. (Jun 2012). SWOT Analysis. Company Report. P1-9. P9. Huze‚ Cyril. (Jun 2011). 2012 Harley-Davidson Liquid Cooled Engines. Cyril Huze Post. Retrieved from: http://cyrilhuzeblog.com/2011/06/17/2012-harley-davidson-liquid-cooled-engines/
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Customer Relationship Management In AIRWAYS Introduction Customer Relationship Management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. The work of CRM involves focusing on service-automated processes‚ information gathering and processing‚ and integration and automating various customer-serving processes in a company. CRM software is used to support these processes; information about customer and customer interactions
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