MBA ProMA Customer Analysis‚ Buying Behavior and Segmentation Professor Hossein Dadfar Customer Analysis What do you need to know about your customers? Professor Hossein Dadfar 1 What you need to know Who buys the product / service Who uses the product / service What customers buy How they use the product/services Where customers buy When customers buy How customers choose Why they prefer a product How they respond to marketing programs Will they buy it (again)? Dadfar
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Content 1. Introduction 2 2. Ownership advantages 3 2.1 Toyota Production System (TPS) and Just-In-Time (JIT) management 3 2.2 Resource – based view: core competencies of Toyota 4 3. Internalization advantages 6 4. Location advantages 7 4. Conclusion 8 References 9 Appendix 10 1. Introduction As the leading auto manufacturing company‚ Toyota is not only the symbol of Japan‚ but also the one of the best business models for MNCs expansion overseas. Since the company was established
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Journal of Business Case Studies – May/June 2011 Volume 7‚ Number 3 Sustainable Markets: Case Study Of Toyota Motor Sales‚ U.S.A.‚ Inc. Dean R. Manna‚ Ph.D.‚ Robert Morris University‚ USA Gayle Marco‚ Ph.D.‚ Robert Morris University‚ USA Brittany Lynn Khalil (student)‚ Robert Morris University‚ USA Sara Meier (student)‚ Robert Morris University‚ USA ABSTRACT “The traditional definition of sustainability calls for policies and strategies that meet society’s present needs without compromising the
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CHAPTER 1 1.1 INTRODUCTION Customer satisfaction: Customer satisfaction is a measure of the degree to which a product or service meets the customer’s expectations. Satisfaction results when expectations are equaled or surpassed. Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very important
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BUSI1271/Group case Analysis by Vikram(000745775)‚Armel(000753323)‚Le xuan(000751375)‚Rebecca(000718381)‚Many(000739533) Coursework Header Sheet 199048-8 Course Coursework Tutor BUSI1271: Global Strategy: Analysis & Pr Group Case Analysis VJ Torlo Course School/Level Assessment Weight Submission Deadline BU/PG 30.00% 14/11/2012 Coursework is receipted on the understanding that it is the student ’s own work and that it has not‚ in whole or part‚ been presented elsewhere for assessment
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S.W.O.T. Analysis of Toyota Corporation in the United States ˇ Fast‚ inexpensive productionˇ Well known‚ trusted brand nameˇ World’s third largest car manufacturerˇ Camry- best selling carˇ Other strong brands- i.e. Lexus‚ Scion ˇ Lack of appeal to younger buyersˇ Prestige of Toyota name compared to higher end vehicles in the market. ˇ Design and introduction of new modelsˇ Utilizing hybrid technologyˇ Provide online buying and activities ˇ Strong competitors in all marketsˇ Increasing gas
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Toyota SWOT Analysis SWOT Analysis: Strengths: New investment by Toyota in factories in the US and China saw 2005 profits rise. Diversified product range‚ highly targeted marketing and a commitment to lean manufacturing and quality. In 2003 Toyota knocked its rivals Ford into third spot‚ to become the World’s second largest carmaker with 6.78 million units. Many are now saying that Toyota may become the largest automaker surpassing General Motors by next year. Uses marketing techniques
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Toyota INTRODUCTION: Toyota Motor Corporation is a famous Japanese multinational corporation‚ and is considered the world’s second largest automaker of automobiles‚ trucks‚ buses‚ robots‚ and providing financial services. Its founder is Kiichiro Toyoda‚ born in 1894‚ and the son of Sakichi Toyoda‚ who became popular as the inventor of the automatic loom. Kiichiro inherited the spirit of research and creation from his father‚ and devoted his entire life to the manufacture of cars. After many years
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Coursework in Corporate Strategy Prof. Erik Larsen TOYOTA‐GOING GREEN Group Members: Kaloyan Blagoev Mariam Hayryan Robin Müller Dragana Stajic Immanuel Wüthrich Örs Zékany Lugano‚ 17.12.2009 Summary During the 1990s a global and strong emphasis has been put on the environmental issues worldwide‚ legally binding documents being signed by governments‚ obliging to adopt “green” policies. Manufacturers had to follow the governments. Toyota answered to the “green debate” challenge by introducing
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The Toyota Motor Corporation - SWOT Analysis company profile is the essential source for top-level company data and information. Toyota Motor Corporation - SWOT Analysis examines the company’s key business structure and operations‚ history and products‚ and provides summary analysis of its key revenue lines and strategy. Toyota Motor (Toyota) is the leading auto manufacturers in the world. The company also conducts business in the finance and other industries. The company sells its vehicles in
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