1 Lean Six Sigma in the Service Industry Alessandro Laureani University of Strathclyde United Kingdom 1. Introduction The business improvement methodology known as Lean Six Sigma is rooted in the manufacturing industry‚ where it developed over the past few decades‚ reaching widespread adoption worldwide. However‚ according to the World Economic Outlook Database‚ published in April 2011‚ by the International Monetary Fund (IMF‚ 2011)‚ the distribution of PPP (Purchase Power Parity) GDP‚
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conventional manufacturing system. Ohno Taiichi was the person responsible in helping Toyota shift from the established method of manufacturing automobiles set by Ford. The basic philosophy was to produce everything in mass quantity to gain maximum economies of scale. The logic was to spread the fixed cost over the production line and benefit from lower cost. Another characteristic of this philosophy was to make each worker perform a single task only. This premise was supported by the fact that if
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Toyota Motors Marketing Plan Student Name Professor Name Course Code Date Table of Contents Executive Summary 3 Introduction 3 Strategic Plan and focus 5 The Goals of the Company 5 Core Competencies and Competitive Advantages 6 SWOT Analysis of Toyota 6 Basic Strengths of Toyota 6 Weaknesses of Toyota 8 Opportunities of Toyota 8 Threats of Toyota 9 Car Industry Analysis 10 Toyota Company analysis 10 Customer Analysis 11 Where People Purchase 11 When People Purchase 12 Why do People Purchase
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Toyota Crisis: Management Ignorance? Abstract Since the late 2009‚ the famous vehicle manufacture Toyota has suffered a severe crisis due to unintended quality problems in its cars which had triggered Toyota’s largest officially recalls of its cars around the world. This crisis threatens the company’s previous reputation of good quality cars‚ as well as the brand image built up over time. This study aims to elaborate on the Toyota crisis in order to understand why Toyota faces this crisis and
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As a monolithic corporate brand‚ Toyota has been using both product-led communications around specific cars as well as corporate-led communications around themes identified in its Global Vision document. TKM has invested Rs 9 billion in its plant at Bidadi in Karnataka. The joint venture company’s advertising budget has skyrocketed from Rs 140 million in the year 2000 to Rs 430 million in 2003. TKM managing director Atsushi Toyoshima proudly announced that the joint venture (JV) company has
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Toyota Motor Corporation 1. Brief description Toyota Motor Corporationis the largest Japanese automobile manufacturer as well as one of the largest automobile companies in the world. It was initially established in 1933 as a part of the Toyoda Automatic Loom Works‚ Ltd. Later in 1937‚ it was named as the Toyota Motor Co. Ltd. Toyota established many related companies or business units‚ some of which are Toyota Machines Work Ltd. and Toyota Auto Body Ltd. In 1982 such business units were incorporated
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Toyota SWOT AnalysisStrengths: Strategic Advantages Kanban System- Toyotas strategic aspect that differienates them from other automanufacturers is their production process. The just in time method has proven to be effectiveand efficient at saving costs for Toyota‚ therefore can charge less for their products. This givesthem a competitive advantage over other auto manufacturers. Only when the parts are needed‚do the suppliers provide the parts due to an integrated supply chain system. Leanmanufacturing
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The below diagram shows the connection between the main topic and its elements. However‚ this spray diagram is talking about the Toyota recall crisis which started after the Toyota Lexus crash which happened on 28th of august‚2009 in San Diego. The patrol officer Mark Saylor was travelling on highway 125 with his three family members when his car ‘Lexus’ suddenly accelerates out of control and one of the occupants called the emergency service and reported that the car had brakes then silence and
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CHAIN ISSUES IN TOYOTA In 2008‚ it was the largest automobile manufacturer in the world‚ a title previously held for over 70 years by General Motors Co. There have been endless work stoppage issues which had started to affect the long-term viability of the internal structural management of the company’s supply chain such as: Profit-Crushing Domino Effect: The global supply chain for auto manufacturing relied on critical parts built in factories in Japan. Toyota had implemented
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Corporate Risk Management Coursework – Toyota Recall Crisis Report to Senior Management Introduction Over the last few years Toyota has been under a lot of pressure as a result of the increasing number of complaints over defective accelerator pedals being reported. Various events and decisions led to the largest recall in the company’s history. The way that Toyota managed the crisis affected not only the company’s reputation but it also disrupted the car industry as a whole. The aim of this
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