CHAPTER 1 1.1 INTRODUCTION Customer satisfaction: Customer satisfaction is a measure of the degree to which a product or service meets the customer’s expectations. Satisfaction results when expectations are equaled or surpassed. Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very
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1. In owning these different business Toyota pursuing the three kinds of corporate-level strategies discussed in the chapter. What are the strategies? Why is it pursuing each of them? The Kasugai plant is one of three Toyota factories in Japan that make prefabricated houses. Just like Toyota’s cars‚ these come with fancy‚ foreign-sounding names and plenty of options‚ such as solar roof panels and keyless entry. For those with a Corolla-size budget‚ the top-selling‚ 1‚300-sq.-ft. Smart Stage runs
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GENE DOBBS BRADFORD EMBA 30 BOOK REPORT: “The Toyota Product Development System” Toyota’s innovation process in not the result of a few well-implemented initiatives‚ rather‚ it is a highly integrated system that constantly reinforces itself and is woven through the fabric of the entire organization. Many companies try to copy elements of Toyota’s Lean Product Development System (LPDS)‚ but it is not that easy. All aspects of LPDS work together in harmony‚ and the process is reinforced by
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as long as I can remember is Toyota cars and trucks. Every vehicle my parents have owned has been made by Toyota. My father‚ a structural engineer‚ has always voiced a sincere appreciation for the Japanese automaker. “It’s the Toyota Way”‚ he would stubbornly proclaim. My brothers and I never understood the reference. After all‚ it was not uncommon to hear my father quote obscure statistics from Car & Driver or Consumer Reports magazines. Though in his defense‚ Toyota has consistently ranked higher
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MB1-04 Proceedings of the 2005 IEEE/ASME International Conference on Advanced Intelligent Mechatronics Monterey‚ California‚ USA‚ 24-28 July‚ 2005 Modeling and Analysis of the Toyota Hybrid System Jinming Liu‚ Huei Peng and Zoran Filipi Abstract—Toyota Hybrid System is the innovative powertrain used in the current best-selling hybrid vehicle on the market—the Prius. It uses a split-type hybrid configuration which contains both a parallel and a serial power path to achieve the benefits
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Supply Chain and Operations Management Week 5 Toyota Motor Manufacturing USA Seat Problem Prepared by: Rod Wells Student ID: 21514178 1. As Doug Friesen‚ what would you do to address the seat problem? Where would you focus your attention and solution efforts? Why? Answer: Address the problem: Doug needs to bring together his production team leaders to discuss the issue and gather input as to their thoughts on the root cause. He needs to assign a team leader to solely take on
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but one of the most successful is Toyota Motor Corporation which has been voted the global most admired motor vehicle company by the Fortune magazine in 2005 and 2006 and ranking first in the industry for quality‚ social responsibility and global care. The company was voted the 2nd most admired global company overall. The current report paper was meant to give an in depth look at the Toyota Quality Management implementation and the very well recognized Toyota Production System and its effects
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Toyota Motor Corporation (Japanese: トヨタ自動車株式会社‚ Toyota Jidōsha Kabushiki-gaisha?‚ TYO: 7203)‚ commonly known simply as Toyota‚ is a multinational corporation headquartered in Japan. At its peak‚ Toyota employed approximately 320‚000 people worldwide. It is the world’s largest automobile maker by sales. The company was founded by Kiichiro Toyoda in 1937 as a spinoff from his father’s company Toyota Industries to create automobiles. Three years earlier‚ in 1934‚ while still a department of Toyota
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Introduction Established in 1937‚ Toyota Motor Corporation (TM) is currently the 8th largest company in the world. Its annual revenue hovers around US$186 million dollars and it hires a workforce of approximately 290‚000 people worldwide. Besides being a mammoth economic entity‚ Toyota has also influenced the world in many ways; Toyota is renowned for its amazing cost cutting initiatives as well as highly influencing corporate philosophies which permeates through every layer of TM. Put together
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information: http://www.tandfonline.com/loi/tprs20 Toyota production system and Kanban system Materialization of just-in-time and respect-for-human system Y. SUGIMORI ‚ K. KUSUNOKI ‚ F. CHO & S. UCHIKAWA a a a a a Production Control Department‚ Toyota Motor Co.‚ Ltd‚ 1 Toyota-cho‚ Toyota-shi‚ 471‚ Japan. Version of record first published: 28 Mar 2007 To cite this article: Y. SUGIMORI‚ K. KUSUNOKI‚ F. CHO & S. UCHIKAWA (1977): Toyota production system and Kanban system Materialization of
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