MBA ProMA Customer Analysis‚ Buying Behavior and Segmentation Professor Hossein Dadfar Customer Analysis What do you need to know about your customers? Professor Hossein Dadfar 1 What you need to know Who buys the product / service Who uses the product / service What customers buy How they use the product/services Where customers buy When customers buy How customers choose Why they prefer a product How they respond to marketing programs Will they buy it (again)? Dadfar
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The Toyota Way and Supply Chain Management Jeffrey K. Liker Professor‚ Industrial and Operations Engineering The University of Michigan and Principal‚ Optiprise‚ Inc. Presentation for OESA Lean to Survive Program 2005 © Copyright Jeffrey Liker 2/14/2005Lean Enterprise Excellence Building Page 1 Supplier Gap: Toyota vs Big-3 Supplier Improvement‚ 1990-96 Defects (parts per million) Sales/Direct Employee Inventories/Sales U.S. OEM (Chrysler‚ Ford‚ GM) -47% +1% -6% Toyota -84% +36% -35%
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Toyota Target Market Analysis With the sluggish economy‚ successfully marketing new automobiles has become extremely important. Each manufacturer has to identify and target a market segment. We were able to identify and analyze the target markets of Toyota‚ Buick‚ Kia‚ and Dodge. Toyota’s recent marketing targets women for several of their models. This is evident by viewing some of their recent television commercials. For example‚ the Toyota Prius “Harmony” commercial is geared toward women
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Ford and Toyota Quality Management MGT/449 March 26‚ 2012 Ford and Toyota Quality Management In today’s global economy it is important that companies focus on customer satisfaction and loyalty rather than profits. To do this quality must play a part in day-to-day operations. This paper will address the similarities between Ford and Toyota. In the 1980s
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Organizational Analysis on Toyota Tabitha Smith BUS 310 April 16‚ 2011 Toyota Motor Corporation is an automobile manufacturer company headquartered in Japan. Toyota has created automobiles since 1930’s‚ employing over 317‚000. Toyota has experienced several challenges in the past few years. If you have watched the news you have seen or heard about the mechanical issues that Toyota automobiles have faced leading to a massive recall on their
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industry as a whole is awash with both opportunities and threats. Toyota seems to be at the extreme end of the spectrum in both categories. While Toyota shares the same threats as most other manufacturers‚ recent problems with recalls and pending litigation have seriously damaged the company’s brand image and‚ particularly in North America‚ Japan‚ and Europe‚ consumer confidence in Toyota has taken a dangerous downturn. For Toyota‚ the constant threat of increased competition is greatly accentuated
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Toyota’s European Operating Exposure 1. Why do you think Toyota had waited so long to move much of its manufacturing for European sales to Europe? Toyota‚ like most manufacturers‚ wished to continue to enjoy the benefits of scale and scope economies in manufacturing as long as possible‚ and had resisted the movement of more and more of its manufacturing into the local and regional markets. 2. If the British pound were to join the European Monetary Union would the problem be resolved? How likely
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In October 2009 Toyota announced that it was recalling 3.8 million U.S. vehicles which cost the company more than seven million dollars. This was due to the issue of whether “poorly placed or incorrect floor mats under the driver’s seat could lead to uncontrolled acceleration in a range of [its] models.” The catalyst of the issue was the incident involving a crash in California whereby the accelerator of a Lexus sedan got stuck‚ resulting in a mans death. As well as additional reports including “sticky
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Marketing Strategy Based on the Family Decision-Making Process Connie Wong R46018012 1. Why do I choose vacuum cleaner? A. So much housework needs to be shared‚ with family members or cleaning machine. Who is in charge of housework in your families? Mother‚ father or housework is shared by family members? As far as I know‚ generally most of the housework is done by the wife in a family. Particularly when the mother is also a working one. Exhausted after a day’s hard work‚ she has to do
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but one of the most successful is Toyota Motor Corporation which has been voted the global most admired motor vehicle company by the Fortune magazine in 2005 and 2006 and ranking first in the industry for quality‚ social responsibility and global care. The company was voted the 2nd most admired global company overall. The current report paper was meant to give an in depth look at the Toyota Quality Management implementation and the very well recognized Toyota Production System and its effects
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