Study: Total Quality Management [TQM] Executive Summary: Our client‚ a multi-location ready mix concrete‚ sand and gravel supplier faced the twin problems of escalating costs and eroding customer service. MLE was engaged to support the President as he implemented his vision for the firm. Central to his vision was the creation of a culture which valued quality‚ customer service and continuous improvement. Over a six month period MLE Consulting performed a TQM readiness assessment‚ organized the
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CGC-1D1 Exam Notes Geography Levels of Geography • Me → personal space • Local → Oshawa • Regional → Durham • Provincial → Ontario • National → Canada • Worldwide → Global Five Focus Areas for Geographers 1) Why things are located where they are. 2)Geographical systems; that shape our world. 3) Interactions between people and the environment within they live. 4) Global Connections; between regions and other countries. 5) Special tools and skills geographers use (like mapping
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Exam prep! Questions and answers Chapter 9. Unit 10 1. Name the different learning styles? (5) * Visual learner – seeing * Auditory learner – hearing * Kin aesthetic learner- Moving * Tactile learner- touching * 2. What makes up ones learning style?(5) * How do you take in information- visually‚ kin aesthetically or additive. * How do you organize and process information- dominant right or left brain‚ which processes analytically or globally. * Which
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FOCUS ON TQM‚ EQM AND ISO INTRODUCTION Environment may be broadly understood to mean our surroundings. It can be divided into non-living and living components. The Environment provides resources which support life on the earth and which also help in the growth of a relationship of interchange between living organisms and the environment in which they live. ISO • What? ISO (International Organization for Standardization) is the world ’s largest developer and publisher of International
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which includes on-time delivery and outstanding service.To attain this level‚ the organization needs to continually examine their quality system to see if it is responsive to ever changing customer requirements and expectations.The most successful TQM programs begin by defining quality from the customer’s perspective. Quality means meeting or exceeding the customers expectations.Customer satisfaction‚not increasing profits‚ must be the primary goal of the organization. It is the most important consideration
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For successful internal customer/supplier relationship is to ask first the internal customer this Three Basic Questions by Labovitz: 1. What do you need from me? 2. What do you do with my output? 3. Are there any gaps between what you need and what you get? factors that influenced the purchases 1. Performance 2. Features 3. Service 4. Warranty 5. Price 6. Reputation According to D.H. Besterfield customer feedback must be continually solicited and monitored. Feedback enables the business
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Guidelines for liver transplant at ANG Centre for Liver and Biliary Sciences‚ New Delhi. Evaluation of the recipient: 1. A letter from a gastroenterologist/hepatologist is essential prior to accepting a patient for transplantation. This is important‚ as we would like you to remain in the follow up of your gastroenterologist post transplant. 2. The need for transplant will be re-assessed once the patient reaches Delhi. 3. The recipient must have the following tests: a) CBC‚ LFT‚ BUN‚ Cr‚ Na/K
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Tesco Tesco is one of the most successful retain supermarket chains in the UK. This is because of its service and product quality. Tesco was started as a retail company in 1920s and since then it has expanded and grown to become among the world largest companies in the retail industry. In terms of the revenue base‚ the company comes second after Wal-Mart. Ever since it began‚ Tesco has continued to introduce new products and services to satisfy the needs of its customers. Currently it mainly deals
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Misrepresentation Step 1. Determine whether the meaning of the representation is false or not – objective test Step 2. Three possibilities of a misrepresentation: 1) It is a term of the contract; 2) It constitutes a collateral contract; 3) Does not acquire contractual status at all. Step 3. Results: 1) Rescission of the contract; 2) Damages in tort (if the tort of deceit or the tort of negligence can be made out) Smith v Lane & House Property Corp This case deals with the situation
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TQM Quality starts with market research – to establish the true requirements for the product or service and the true needs of the customers. However‚ for an organization to be really effective‚ quality must span all functions‚ all people‚ all departments and all activities and be a common language for improvement. The cooperation of everyone at every interface is necessary to achieve a total quality organization. A frequently used definition of quality is “Delighting
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