"Leading TQM in Panama" Senthuran Yogarajah University of Guelph-Humber‚Toronto ON Tompkins Case Book Volume 2 Total Quality Management (TQM) cannot be implemented in Panama if there is no employee participation. This problem exists due to an autocratic leadership style deeply imbedded in the organization. An autocratic leader believes that employees are dependent‚ hostile‚ unwilling to work‚ and need detailed plans at all times. Due to the above characteristics of this leadership style
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packages per day. This shows that CP is the most profitable and huge potential for growth. Customer analysis – Who needs CP? How large is the market? Is CP an economically viable product? Can FedEx do 6000 CPs a day? If you look at the current market for Special-Handled Packages there is huge potential for FedEx to take market share with CP and reach their goal of 6000 Pieces per day. Two products that are already offered in the market (Airline Over-the-Counter and Skycap and VIP Services) cost more
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FedEx External Environment Audit 1. How is the industry structured? The industry is defined by NAICS as the logistics‚ transportation‚ and related business services. This is a very broad definition because it doesn’t define the main function of the business‚ which is express delivery and shipping that includes a wide range of services for both businesses and consumers. FedEx offers express delivery‚ ground‚ and freight shipping‚ in domestic and international markets. The most important
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Management (Gomez-Mejia/Balkin) [PIV] Chapter 3 Managing Social Responsibility and Ethics 1) A code of ethics in an organization A) guarantees employees will act in an ethical manner. B) describes what is legal and illegal. C) eliminates ethical dilemmas. D) can create consensus regarding ethical principles. Answer: D Diff: 2 Page Ref: 94 Objective: LO1 AACSB: Ethical understanding and reasoning abilities 2) About 50% of workers surveyed admitted to engaging in at least one unethical
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Case Study 3: Implementing TQM for an institution Chennai is famous for housing many prestigious and old colleges. SS College situated in the suburbs of Chennai‚ recently celebrated 50th anniversary. It offers BE degree programme in eight different descriptions. About 4000 students are studying in the college. The principal of the college is in the verge of retirement. He has served the college for 35 years. The teaching staff strength is 55; in addition 25 non-teaching staff are also working. Most
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excellent communication with their customers. They use tracking devices on all shipments‚ and customers can find out where their shipment is through many different avenues including a user-friendly Web site. Federal Express customers are assured that FedEx will always be on top of technology. Strategic Vision: Federal Express’ will always have competent top managers in charge of strategic direction. Frederick Smith built an industry leader‚ and kept it in that position since 1973. First-Mover Advantage:
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Quality philosophies Evolution of TQM philosophies The Deming Philosophy Definition of quality‚ ³A product or a service possesses quality if it helps somebody and enjoys a good and sustainable market.´ Improve quality Decrease cost because of less rework‚ fewer mistakes. Productivity improves Long-term competitive strength Stay in business Capture the market with better quality and reduced cost. 2 The Deming philosophy 1. ³A System of Profound Knowledge´ Appreciation for
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TQM In An Accounting Environment Chapter One: Description of the problem: All companies need effective employees in order to complete the necessary daily tasks and attain a profit. Many employers do not receive the peak level of performance from their workers due to the fact that the employees do not feel they are having an effect on the quality of service they are offering‚ or cannot see any tangible outcome from their efforts. This chapter describes several different aspects of
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always deficient” (Al-Quran) “Actions are direct reflection of one’s intentions” (Al-Quran) The contributions of management gurus to total quality management Introduction To fully understand the TQM movement‚ we need to look at the philosophies of individuals who have shaped the evolution of TQM. Their philosophies and teachings have contributed to our knowledge and understanding of quality today. Their individual contributions are summarized in this research summary. Early 1950’s - Americans
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Supplier Measurement helps FedEx Manage a Worldwide supply base FedEx is one of the few companies that have realised that suppliers affect its total costs to a large extent. Hence‚ it has introduced measures like detailed supplier scorecard to evaluate supplier performance for goods‚ services and fuel. This supplier scorecard maintains a level of uniformity among the many supply management groups and is available to all its suppliers and employees through its intranet. The scorecards for suppliers
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