appearance of the equipment and premises. 6- Communication: To communicate easily with the customer. 7- Responsiveness: willingness to help the customer. 8- Courtesy: Politeness & kindness of the supplier. The Cornerstones of TQM: 5-cornerstones‚ including a committed leadership: 1- Focus on Customers: Quality has to be valued by the customers‚ so it is important to find what the customers (External & Internal) need and to systematically try to fulfill these needs
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related information services” (FedEx‚ 2005u‚ para. 1). FedEx strives to provide reliable‚ competitive‚ global‚ air and ground transportation of priority goods at a remarkable speed. FedEx will continue working to develop outstanding relationships among its employees‚ partners‚ and suppliers‚ while maintaining ethical and professional principles within its corporate staff‚ keeping safety the “first consideration in all operations” (FedEx‚ 2005u‚ para. 1). FedEx has based its strategic mission
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performance‚ within the organization‚ for the purpose of making adjustments and needed changes. In a recent decision FedEx canceled their order for ten global air freighters from Airbus. The huge A380 super jumbo airplanes were originally scheduled for delivery in 2008 but Airbus delayed the date to year 2009 and then to 2010. Frederick Smith‚ chairman and chief executive of FedEx‚ cited Airbus’s recent decision to delay delivery of the super jumbo amid production bottlenecks as the reason for shifting
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Challenges ______________________________________________________2 1.4 Market Challenges __________________________________________________________2 2. Concepts and Applications of TQM ____________________________________________3 3. Ritz Carlton and TQM ______________________________________________________5 3.1 Benefits of TQM at Ritz Carlton _______________________________________________6 3.2 Five areas for development ___________________________________________________7 4. Conclusion ____________
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TQM Practices in Manufacturing and Service Peruvian Companies 47 JCC Journal of CENTRUM Cathedra ™ TQM Practices in Manufacturing and Service Companies in Peru by Ricardo M. Pino* Professor‚ CENTRUM Católica‚ Pontificia Universidad Católica del Perú Doctor en Administración Estratégica de Negocios‚ Pontificia Universidad Católica del Perú Master of Philosophy‚ Maastricht School of Management‚ The Netherlands Master of Business Administration‚ Universidad del Pacífico‚ Perú Abstract
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competition and innovations are completely stipulated. In that reason‚ Total Quality Management (TQM) had been applied by different firms around the globe to achieve prosperity in the market. According to the website http://www.cebos.com/how-can-tqm-make-your-business-more-successful/‚ Total Quality Management (TQM) refers to management methods used to enhance quality and productivity in business organizations. TQM is a comprehensive management approach that works horizontally across an organization‚ involving
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UV2561 Rev. Sept. 7‚ 2011 FEDEX CORP. VERSUS UNITED PARCEL SERVICE OF AMERICA‚ INC.: WHO WILL DELIVER RETURNS FROM CHINA? On April 17‚ 2006‚ the International Air Cargo Association hosted its first-ever meeting in China. The location could not have been more appropriate. China was shaping up to be the world’s most significant market for air cargo‚ and Yan Yuanyuan‚ director general of China’s General Administration of Civil Aviation‚ had just announced that China would be opening up its
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Absolutely‚ Positively Operations Research: The Federal Express Story RICHARD O . MASON Edwin L. COX school of Business Southern Methodist University Dallas‚ Texas 75275 JAMES L . M C K E N N E Y Harvard Business School Soldiers Field Boston‚ Massachusetts 02163 216 west miton Drive Bolder Creek‚ California 95006 School of Business Administration University of Western Ontario London‚ Ontario N6A 3K7 Canada WALTER CARLSON DUNCAN COPELAND Federal Express Corporation has used operations
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B Clancy‚ J.J. (1989) The Invisible Powers: The Language Of Business. Lexington: Lexington Books Cottrell‚ J Coulson-Thomas‚ C.J. (1992) Surveying The Scene. TQM Magazine‚ February‚ 25-31. Cunningham‚ J.B. (1991) Using "Paperback" And Academic Theories For Practice. Management Decision‚ 29(7)‚ 18-23. Duffin‚ M. (1992) Leading By Example. TQM Magazine‚ February‚ 21-24. Flood‚ R.L. (1990a) Liberating Systems Theory: Toward Critical Systems Thinking. Human Relations‚ 43(1)‚ 49-75. Flood‚ R.L. (1990b)
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FedEx Corporation A Strategic Marketing Analysis Student Number: 1324449 Word Count: 2000 words Pages: 16 (including cover) 1324449 MMS Assignment Executive Summary Every generation expects easier access to more of what the world has to offer; more products and services‚ more information and ideas‚ more people and places. Today‚ a number of companies‚ FedEx Express‚ FedEx Ground‚ FedEx Freight‚ FedEx Kinko’s Office and Print Services‚ FedEx Custom Critical‚ FedEx Trade Network
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