What is TQM? TQM is an intervention process that focuses on continuous improvement. Top management must actively support it. Every department in the organization must be involved. TQM must be a part of the company culture. Suppliers and customers must be a part of the process. Products and services need to be done faster‚ and they need to be right the first time. GxP”‚ a general term for the Good Practice quality
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Executive Summary This report is an overview of FedEx Corporation which we came across through the source of internet. We focused on different aspects of what FedEx is‚ how it works and how much is its global recognition. FedEx is the world’s largest express delivery‚ ground small-parcel delivery‚ less-than-truckload freight delivery‚ supply chain management‚ customs brokerage‚ trade facilitation and e-commerce solutions company with more than 145‚000 employees‚ worldwide and delivering more than
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Phoenix MGT/449 Total quality management (TQM) affects conducting business in the global marketplace. Companies must focus on improving processes they currently use to become more efficient. In the trucking business‚ Huffman Trucking competition is Federal Express (FedEx) and UPS. Huffman Trucking strives for quality service while exploring ways to reduce operating costs to increase profits. To achieve this goal Huffman Trucking must adhere to TQM for each aspect of the business. In order for
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service delivery system 4.2 Service blueprint 4.3 Evaluation of service delivery system 5. Analysis of operations management system 6. Proposal for operational improvements 6.1 Business process reengineering (BPR) 6.2 Total quality management (TQM) 6.3 Lean 6.4 Six sigma 7. Conclusion References Corporate Strategy • The organization’s action plan to achieve its mission • The corporate strategy translates into more detailed strategies for each functional area (i.e.‚ Operations‚ Finance‚ Marketing)
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But as Riordan’s internal functions are analyzed it is found that the company needs to change and upgrade many functions and policies to comply with the principles of TQM. One of the reasons Riordan is not being 100% in compliance with TQM is that it is a fairly new and small organization compared to GE or Motorola and needs to grow stronger overtime. There are a few functions that need immediate attention for the company to become more efficient and
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Sheffi‚ Y.‚ 1990. Third party logistics: Present and future prospects. The Journal of Business Logistics‚ 11(02)‚ pp. pp. 27-40. Temtime‚ Z.‚ 2003. The moderating impacts of business planning and firm size on total quality management practices. The TQM Magazine‚ 15(1)‚ pp. pp. 52-60.. Tongzon‚ D. J.‚ 2004. Determinants of Competitiveness in Logistics: Implications for the Region. Singapore‚ Paper to be presented at the International Conference on Competitiveness: Bangkok. Trunick‚ P.‚ 1989. Outsourcing:
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f ds fsdfsdfdsfsdfsdfdsfsdfds FedExCorporation Today’s FedEx is led by FedEx Corporation‚ which provides strategic direction and consolidated financial reporting for the operating companies that compete collectively under the FedEx name worldwide: FedEx Express‚ FedEx Ground‚ FedEx Freight‚ FedEx Office‚ FedEx Custom Critical‚ FedEx Trade Networks‚ FedEx Supply Chain Solutions and FedEx Services. Originally called FDX Corp.‚ FedEx Corp. was formed in January 1998 with the acquisition of Caliber
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FedEx Express: Globally Competitive Introduction FedEx was founded by Fred Smith after his tour in Vietnam‚ and he continues to run the company today‚ as the only CEO that FedEx has ever known. The company began by offering overnight courier services‚ an industry that to that point had not existed. Today‚ that unit is known as FedEx Express and it is still the largest in the company. There are competitors‚ however‚ mostly notably UPS‚ DHL and TNT. In most Western markets‚ the industry is
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De Jong‚ Ron Nieuwstad‚ Wouter Van der Poel‚ Peter Sterenborg‚ Marjan FedEx Case Study Case Study 30 June 2003 FedEx Case Study Executive Summary FedEx Corporation was created in 1973 as an entirely new concept in package delivery – an overnight air delivery service. The company also provides e-commerce and supply chain management services to its clients in more than 210 countries. The company has grown from a packaging company to a software company. Providing there customers with
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Fed-Ex Case Study In 1971 FedEx Express developed the modern air/ground express industry; in 1998 the corporation was created as FDX Corp. and became FedEx Corp. in January of 2000. 1. History and Background of the company 2. Identifying the success in Management 3. Analysis and Evaluation 4. Action Plan and Recommendations 5. Fed-Ex Today History Throughout its history‚ FedEx has been a leader in the transportation and information industry. In 1965‚ Yale
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