WHY MANAGERS NEED GOOD "PEOPLE SKILLS" IN ORDER TO DO THEIR JOB WELL. INTRODUCTION There are three words in the question need to be understood when we start going about the question. Firstly what is a manager and secondly to what extent is good people skills and lastly what is it mean by doing a job well. From my own understanding‚ manager’s function cannot be entirely identified‚ as one manager’s job can be significantly or slightly different to another. But manager takes up significantly in part
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Taylor III‚ 2010‚ chapter 2). The concept of Total Quality Management (TQM) is based on a number of ideas‚ expressed by (Omachuno & Ross‚ 2004‚ p.5). “ It means thinking about quality in terms of all functions of the enterprise‚ a start-to-finish process that integrates interrelated functions at all levels. It is a systems approach that considers every interaction between the various elements of the organization. The keyword to TQM is continuous improvement. Following an international conference
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EXECUTIVE SUMMARY This research paper acknowledges different quality management tools. It is about the evolution of different quality tools and defining the best practice Strategic model in IT organization in relation to achieving quality within their business processes and integrating business processes to achieve strategic goals. Previous research and study indicates the various quality system tools in order to achieve quality management objectives in the competitive business environment.
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initiative to boost profitability‚ increase market share and improve customer satisfaction through statistical tools that can lead to breakthrough quantum gains in quality". Six Sigma was launched by Motorola in 1987. It was the result of a series of changes in the quality area
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The Evolution of Total Quality Management A useful way to begin to understand the evolution of TQM is to link it to show how the industrial world was developing at the time TQM was evolving. Until the industrial revolution in the mid 18th century‚ most goods were custom made. Industrialisation brought about a fundamental shift from cottage industry production to large scale manufacturing. Simultaneously‚ industrial activity underwent extensive mechanisation. As explained by Ho‚ ‘craftsmen were
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Total Quality Management (TQM) is a management strategy that puts awareness of quality at the heart of all organizational processes. This is combined with a strong philosophy of lowering costs by eliminating waste and defects. So TQM can be described as a management system that aims at a continual increase in customer satisfaction while continually lowering real costs. The father of TQM was William Deming‚ an American college professor‚ author‚ and consultant. Deming played a major role in improving
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success of firms like GE‚ Boeing‚ Xerox‚ and etc. in adapting Total Quality Management (TQM) in their corporate culture‚ the US still keep losing market shares especially in the car industry to Japan. When foreign competition pressured the US into a trade deficit in the early 1980’s‚ American firms finally took notice of TQM principles championed by Deming and Juran. However‚ the contradiction between Deming’s TQM principle and the traditional corporate culture caused most Americans to resist the change
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quality practices in logistics‚ lack of support from upper management‚ and being relatively new in application are the reasons why some would argue the importance of quality in logistics has not been fully realised. Some writers have asserted that TQM provides a unique approach to improving organizational effectiveness‚ one that has a solid conceptual foundation and‚ at the same time‚ offers a strategy for improving performance that takes
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Abstract: In the early 1980’s and 1990’s‚ companies began to build upon the principles of Total quality management and developed their own unique quality systems. The most popular and well known of the systems is Six sigma that was developed by Motorola and successfully adopted by others such as allied signal ( now Honeywell) and most notably‚ General Electric. Six Sigma process is normally performed by a diverse team‚ who attack a quality/process problem by analyzing process variations or in statistical
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Total Quality Management Quality has been defined by many authors .Some definitions are * Fitness for use –Joseph .M. Juran * Compliances with specific requirement –Philip .B. Crosby * Function of continuous improvement by reducing variability of desired output – Edward Deming * The totality of characteristics of an entity that bear upon its ability to satisfy the stated & unstated needs of the customer - ISO 8402 * Quality is perceived by customers ‚based on his actual
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