Strengths and Weaknesses Examples of Use Training Requirements and Maintenance Needs Joseph M. Juran--”The Father of Quality” More than 70+ working years dedicated to the relentless pursuit of quality progress Added in a human dimension to today’s TQM Realized the root cause was people’s resistance to change Was awarded the “Order of the Sacred Treasure” from Japan Background Year 1925 Juran’s experience and contributions: Juran started work with the inspection department of Western Electric
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Growing Disillusionment with NAOs? In the past three decades or so‚ Western manufacturers have pursued world-class manufacturing status through a shotgun blast of three-letter acronyms: TQM (total quality management)‚ JIT (just-in-time production)‚ DFM (design for manufacturability)‚ QFD (quality function deployment)‚ QPD (quick product/process development)‚ CIM (computer integrated manufacturing)‚ ERP (enterprise resource planning)‚ SCM (supply chain management)‚ CRM (customer relationship management)
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titled ‘Implementation and potential of Total Quality Management in enterprises in the food industry’‚ the use‚ relevance and efficiency of Integrated Quality Management Systems‚ or so-called Total Quality Management (TQM)‚ was investigated (Morath‚ 2008). Furthermore‚ the potential of TQM to provide improvement in food industry enterprises has been analyzed and recommendations deduced. 2. Significance of Total Quality Management in Restaurants Total quality management is a management approach centred
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Quality management and international standards Quality is the ability of a product or service to meet customer needs and exceed them. Implications of quality In addition to being a critical element in operations‚ quality has other implication: Company reputation – an organization can expect its reputation for quality – be it good or bad – to follow it. You are known by the company you keep! This statement does not only apply to individuals but organizations as well. Quality will show up in perception
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ROLE OF SIX SIGMA IN HR [pic] Authors: ❖ Dr. D.Visagamoorthi‚ Assistant professor‚ SOM‚ SKCET ❖ Mr. A.Sibi Rathina Raja‚ Student‚ SOM‚ SKCET ABSTRACT: As the world is approaching towards higher quality and maximum minimisation of defects‚ organisations are trying to acquire and implement some other more specific efforts that fulfil their ultimate aim of obtaining accuracy in quality. Six Sigma is one of the strategic tools used by leading organizations to achieve accuracy
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management standard which focuses on pollution prevention and ecological impact Seven Concepts of TQM 1. Continuous Improvement Philosophy: Continuously improve the quality of your product or service. Involves all operations and work centers including suppliers and customers 2. Six Sigma ← Originally developed by Motorola ← Refers to an extremely high measure of process capability ← A Six Sigma capable process will return
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Six Sigma is a set of techniques and tools for process improvement. It was developed by Motorola in 1986‚ coinciding with the Japanese asset price bubble which is reflected in its terminology. Six Sigma became famous when Jack Welch made it central to his successful business strategy at General Electric in 1995. Today‚ it is used in many industrial sectors. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability
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is certainly a very big industry in its own right‚ and Six Sigma is now an enormous ’brand’ in the world of corporate development. Six Sigma began in 1986 as a statistically-based method to reduce variation in electronic manufacturing processes in Motorola Inc in the USA. Today‚ around twenty years on‚ Six Sigma is used as an all-encompassing business performance methodology‚ all over the world‚ in organizations as diverse as local government departments‚ prisons‚ hospitals‚ the armed forces‚ banks
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organizations: from total quality to learning to world-class.‚ Organizational Dynamics‚ 1 Jan 1994 Levine‚ Bernard‚ New frontiers on way to 21st Century.(Distribution Trends 1997) (Industry Trend or Event)‚ Electronic News‚ 2 Dec 1996. Levine‚ Bernard‚ Motorola distributors servicing more OEMs. (Company Business and Marketing)‚ Electronic News‚ 22 Apr 1996. Morris‚ Gregory DL; Mullin‚ Rick‚ Top distributors prosper. (chemical distributors)(Industry Overview)‚ Chemical Week‚ 8 Oct 1997 Rettig‚ Hillary
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| 71232 Operations Management | Assignment 1 | | Matt Hinkley 3319696 | 12/10/2012 | | Contents Question 1: Operations management role 2 Question 2: Types of production 4 Question 3: Environmental factors 5 Question 4: Strategic options [case provided] 6 Case question 1 (customers) 6 Case question 2 (competitors) 6 Case question 3 (strategic decisions) 6 Case question 4 (expansion issues) 7 Question 5: Measures of quality 8 Question 6: Types of quality management
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