QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
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Presentation Transcript KFC: KFC Case study of KFC BACKGROUND OF KENTUCKY FRIED CHICKENS(KFC): BACKGROUND OF KENTUCKY FRIED CHICKENS(KFC ) KFC is based in Louisville‚ Kentucky‚ and is the world’s most popular chicken restaurant. Founded by Colonel Harland Sanders in the early 1930s by cooking & serving food for hungry travellers. In 1952 Sanders started franchising his chicken business & named it as KENTUCKY FRIED CHICKEN. KFC is the world’s largest restaurant company in terms of system
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1. Discussion Trader Joe’s demonstrates the importance of each responsibility of the management process in practically all areas of their operation. They make certain employees are working in a relaxed atmosphere and that the shelves are stocked a maintained with products the customers are interested in purchasing. Planning: The stores operate in a manner that makes them recognizable from all other leading retailers. They practice a “One in one out” policy as it relates to the introducing new products
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Week 3 Assignments Legend: Means part completed Means NEED to complete Call tech support for help Submit a copy of your Career Plan. • Team Exercise Organizational Planning / SWOT Analysis PepsiCo •Identify the company’s internal and external stakeholders. PepsiCo’s internal stakeholders are any employees‚ board members‚ and any volunteers. This would encompass every employee from the delivery driver‚ to the CEO and Board Member- Indra Nooyi
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GENTING GROUP SWOT ANALYSIS SStrengths: inside matters For our group’s survey and research on Genting Group ‚we found that the strengths of it is that Genting Group is Malaysia’s leading multinational corporation and one of Asia’s best-managed companies. They have over 27‚000 employees‚ 11‚000 acres of prime resort land and more than80‚000 hectares of plantation land. The Genting Group is the collective name for Genting Berhad and its subsidiaries‚ which comprise the following three listed
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Trader Joe’s is performing well in terms of the grocery industry as a whole. That’s why I think they should change and improve the strategy a little to fit the 21st century marketing in order to continue its growth. Trader Joe’s should stay ahead of its competitors by offering organic‚ natural‚ and healthy food choices at the best prices. Also they should manage differently with others such as it own packaging‚ distribution and advertising costs and pays the suppliers cash on time‚ which creates
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categories of Marriott hotels which are separated by location and type. Each category is aimed at a different target market‚ with wealthier individuals the target of category seven hotels while individuals looking to enjoy their vacation without breaking the bank are the target of lower category hotels. While all Marriott hotels strive to bring an excellent stay to their guests‚ the old phrase‚ “you get what you pay for‚” can certainly be applied to the various Marriott hotels. Within the seven
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Hilton Hotels founded in 1919 by Conrad Hilton. Hilton bought his first hotel‚ the Mobley Hotel‚ in 1919 in Cisco‚ Texas. The first hotel to bear the Hilton name was the Dallas Hilton‚ a high-rise that opened in Dallas‚ Texas in 1925. In 1949‚ at the Caribe Hilton Hotel’s Beachcomber Bar in San Juan‚ Puerto Rico‚ Ramon "Monchito" Marrero created the Piña Colada. In 1954‚ Hilton hotels bought the Statler Hotel chain‚ making it the largest hospitality company in the world. Hilton Hotels Corporation
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www.palgrave-journals.com/rpm Examining the determinants of room rates for hotels in capital cities: The Oslo experience Christer Thrane Received (in revised form): 7th November‚ 2006 Department of Social Sciences‚ Lillehammer University College‚ 2626 Lillehammer‚ Norway. Tel: þ 47 61 28 82 47; Fax: þ 47 61 28 81 70; E-mail: Christer.Thrane@hil.no Christer Thrane is Professor of Tourism in the Department of Social Sciences at Lillehammer University College‚ Norway. His research interests
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Silpakorn University International College 912 208 Practicum in Housekeeping and Front Office II ECO-FRIENDLY HOTELS RESEARCH Instructor: Aj. Wonrasak Sucher Submitted by: An Ngoc Van DO 90520165 I. Introduction to green hotels/ resorts: Green hotels or Eco hotels are environmentally friendly properties that take the initiative and implement very important practices and programs to reduce energy‚ water‚ and waste. That is participating in recycling programs‚ linen changing programs
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