Introduction: "The customer is always right" is a famous business slogan. The underlying truth behind this statement is recognizing that customers are the life blood for any business. Understanding the importance of good customer service is essential for a healthy business in creating new customers‚ keeping loyal customers‚ and developing referrals for future customers Important of Customer Service: Customer service is important because customer service does more than simply provide a means
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Written work on the first 35 pages At first we meet David‚ the narrator of the story. David is telling the story at an age of 52; we know that because it is stated in the prologue (page 11‚ line 1) and (page 12‚ line 12). As a child David’s father work as the town sheriff. David clearly has his ideas of how a sheriff is supposed look and work. There are several of such cases in the text (page 17‚ line 13-18) and (the gun on page 17‚ line 20-28). David wanted to grow up wild‚ to be able to get out
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DECLARATION We hereby declare that this submission is our own work and to the best of our knowledge. It contains no materials previously published or written by another person‚ nor material which to substantial extend has been accepted for the award of any other degree or diploma at KIE or any other educational institution‚ except where due acknowledgement is made in the project. Any contribution made to the research by users‚ with whom I have worked at KIE or elsewhere is explicitly acknowledgement
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The Importance of Customer Service in E-commerce At least 28% of online shoppers abandon a purchase before completing it (Greenfield Online‚ 2000). Some consumers abandon purchases because they perceive it as riskier to shop online than shopping in stores or over the telephone where consumers can obtain direct and immediate information to offset the risk of the item not meeting their expectations (Greenfield Online‚ 2000). Other consumers find the checkout process confusing‚ and others abandon
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Diversity‚ Customer Behavior‚ Customer Loyalty‚ and Exceptional Service: I have learned that customer comments‚ good or bad should always be taken into consideration‚ addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship Building and Solving Customer Problems: Satisfied customers will remain
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diversity‚ customer behavior‚ customer loyalty‚ and exceptional service. Looking back I have learned that customer comments‚ whether they are good or bad‚ should always be taken into consideration‚ addressed and handled appropriately. By recognizing these comments I noticed that they can provide insight to the thought process of the customer and in turn could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Satisfied customers
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Characteristics of customer service Bitner‚ Fisk and Brown (1993) suggest that the major output from the services marketing literature up to 1980 was the delineation of four services characteristics: intangibility‚ inseparability‚ heterogeneity and perishability. These characteristics underpinned the case for services marketing and made services a field of marketing that was distinct from the marketing of products. The literature highlights intangibility as one of the key characteristics of services. Regan
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.……………......2 Policies and Procedures ………………………………………………………………..………………..3 The RATER Model ……………………………………………………………….……..……………….3 Customer Complaints …………………………………………………………………………..…….4 Managing Records and Data ………………………………………………..…………………….5 One Page Reflection .………………………………………………………………………………………6 CUSTOMER SERVICE PLAN INTRODUCTION Innovative Widgets is a large firm of about four hundred staff‚ and is the largest producer of widgets in Australia. Established
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FLOSI Chapter 6: The Rise and Spread of Islam READ and answer the PROMPTS on Ch 6 (pgs 126-149) You are required to read all of Chapter 6 and answer the questions or prompts. When answering a question or prompt please make sure you have a heading and that you explain your answers completely. Answers may be given in paragraph or bullet form. You may type your responses. Pre-Islamic Arabian World 1) Explain the life of the Bedouin people. Discuss culture and daily life 2) Explain
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LAW CASE The case discusses how a 31 year old man who goes by the name of John Hoang ended up being charged with aggravated assault and assault with a weapon after a traffic dispute to which he plead not guilty. John Hoang had just exited Highway 401 around 7 A.M. on March 29‚ 2010‚ when a car then hit him. Enraged he tried getting the car to pull over but failed‚ but then managed to get a motorist‚ Gunanayagam Thurainayagam‚ to pull over. John had accused him of hitting his car. Gunanayagam denied
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