Otis was the leader in the sales and service markets. The sales market was cyclical and the service market was stable. In 1981‚ North American Operations‚ Otis’ second largest division‚ investigated the feasibility of using IT to establish a centralized customer service department to accept customer requests for maintenance during non-prime-time hours‚ for which Otis was earlier using a commercial answering service. Customers assessed the quality of the service offering based on Otis’ responsiveness
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Chapter 1 Answers to End of Chapter Questions 1. Agency Problems of MNCs. a. Explain the agency problem of MNCs. ANSWER: The agency problem reflects a conflict of interests between decision-making managers and the owners of the MNC. Agency costs occur in an effort to assure that managers act in the best interest of the owners. b. Why might agency costs be larger for an MNC than for a purely domestic firm? ANSWER: The agency costs are normally larger for MNCs than purely domestic firms for the following
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CHILD AND ADOLESCENT DEVELOPMENT (PYC2602) QUESTIONS FROM THE STUDY GUIDE Question 2 Which statement is correct with regard to critical periods? (1) Critical periods occur mainly during prenatal development in the physical domain when environmental influences have the greatest impact. (2) A critical period is the specific time when the physical and language development of children and adolescents show the greatest changes. (3) Critical periods are the specific times when the development of certain
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Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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products to interface with its databasesystem‚ including financial reporting applications‚ manufacturingmanagement‚ computer aided systems engineering‚ computer networkcommunications and office automation. Their maintenance‚ consulting‚training and systems integration services to support the product are offeredexclusively by Oracle Corp. Their strong performance over the years can beattributed to their successes in R&D and their committed sales force. Theyhelped to network a number of computers as easily
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Pham Ngoc Thach Street for the purpose of observing the quality and level of customer service this restaurant had. For the sake of adding in another couple of eyes and improving our information findings‚ we had a student who recently graduated in Hotel & Tourism Management and has customer service experience coming with us. After an hour or two‚ we had all of the information which we will use to evaluate their service on a piece of paper. Our Primary expectation: Like with many other coffee
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TEST 1. TASK 3. PROPOSAL REPORT WRITE AN ANNIVERSARY EVENT PROPOSAL (220 – 260 WORDS) ANNIVERSARY EVENT PROPOSAL INTRODUCTION The aim of this proposal is to suggest a special event to celebrate the 20th anniversary of our institution‚ and to give details for my choice. PROPOSAL It could be interesting to celebrate not only one event but a “celebration week”. I propose a competition of “best picture of our history” and to create an exhibition with all the presented pictures. The contest
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Customer service is vital in today business industry. Customer service‚ by definition‚ is about serving people; it should be genuine‚ personalised and compassionate. They are a valuable resource to business because their feedback helps to shape and improve the business. Our aim is to ensure that the customer feels good but as well as having a memorable experience. This can be achieved by providing and delivering a professional‚ helpful‚ high quality service and assistance before‚ during and after
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employers‚ Duties of the employees and contractors Health and safety committees Discrimination in the workplace Risk assessments Control of risks Recording and/or documenting of information Functions of health and safety representatives (HSRs) Training Manual handing Inspections Information about the current relevant legislation can be located on the state government leglislation website on the internet. Assessment activity 2: Define OHS responsibilities for all workplace personnel in accordance
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1. (TCO A) Wages paid to the factory supply shop foreman are considered an example of: (Points: 5) Direct Labor - yes‚ Period Cost - yes Direct Labor - yes‚ Period Cost - No Direct Labor - no ‚ Period Cost - yes Direct Labor - no ‚ Period Cost - no 2. (TCO A) Rent on a manufacturing plant is an element of: (Points: 5) Conversion cost - yes‚ period cost - no Conversion cost - yes‚ period cost - yes Conversion cost - no‚ period
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