Customer Service in Travel and Tourism Hilton Hotels Case Study [pic] The ‘Understanding Travel and Tourism’ case study provides useful background information about Hilton Hotels. The first three sections of this case study are based on two presentations on the theme of ‘Reach Beyond’ given to employees of Hilton Hotels UK and Ireland as part of a major staff training programme. Benefits of Good Customer Service Guests tend
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Organizational Behavior‚ 15e (Robbins/Judge) Chapter 3 Attitudes and Job Satisfaction 1) ________ refers to evaluative statements or judgments concerning objects‚ people‚ or events. A) Attitude B) Behavior C) Appearance D) Demeanor E) Performance Answer: A Explanation: A) Attitudes are evaluative statements‚ either favorable or unfavorable‚ about objects‚ people‚ or events. They reflect how one feels about something. Page Ref: 70 LO: 1 Difficulty: Easy Quest. Category: Concept
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一、True/False Questions 1、Logistics clearly contributes to time and form utility. 2、The purpose of logistics is to maximize customer service. 3、Two of the five primary activities in the value chain are inbound logistics and outbound logistics. 4、The Internet has done little to improve logistical effectiveness and efficiency. 5、Logistics offers many companies an important route for creating marketing superiority. 6、It is better for a logistics manager to be a generalist rather than a specialist. 7、The
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become digital? Today in this age we are drawn closer and closer together without ever seeing anyone. “Are we all becoming so in touch with one another that we are in danger of losing touch?” (Kutcher). This quote to me strikes so many unanswered questions. Because of the way things are today with internet profiles and phones‚ we are starting to all become more and more awkward in front of people. We are so used to not seeing their face‚ but only the screen and keys. It is starting to tear us apart
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area (SMSA) in which the supermarkets are located = $5‚500 A (in dollars) = Monthly advertising expenditures = $10‚000 M = Number of microwave ovens sold in the SMSA in which the supermarkets are located = 5‚000 Write a four to six (4-6) page paper in which you: 1. Compute the elasticities for each independent variable. Note: Write down all of your calculations. 2. Determine the implications for each of the computed elasticities for the business in terms of short-term and long-term pricing
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and the reasons why I stopped shopping there is because I was treated with disrespect now being greeted or being ignored‚ I can’t shop at a place where they ignored me and judged me because I am unable to meet their specific standard of the ideal customer. A clear example for me of this is was when I went in to Gucci and I was totally ignored and no one talked to me. I went in there with the total intention of purchasing a wallet and because I was not wearing heels and an expensive bag I was totally
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PROJECT 1 Reasons for customer service problems include the following: 1. Not listening to or collecting information from customers. It is surely self-evident that listening to the customers is fundamental to providing a high level of customer care. Self-evident it may be‚ but surprisingly few organisations and individuals possess and use good listening skills. People are all so very different. We come from such a wide variety of backgrounds and cultures. We all have different ways of thinking
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the data requirements for a company that specializes in IT training. The Company has 30 instructors and can handle up to 100 trainees per training session. The Company offers five advanced technology courses‚ each of which is taught by a teaching team of two or more instructors. Each instructor is assigned to a maximum of two teaching teams or may be assigned to do research. Each trainee undertakes one advanced technology course per training session. (a) Identify the main entity types for the company
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Issues and Discussion Questions 1.What kinds of products and technologies does Benson Metals use? How have these been changing recently? Benson Metals‚ a medium-sized maker of specialty steel products‚ has traditionally used a craftsliketechnology to produce a variety of metals. In terms of Perrow’s model of technology‚ task variety andtask analyzability are low‚ as there is still guesswork‚ skill‚ and even some “black magic” inmanufacturing products. Benson also produces metals in very small quantities—pounds
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10 Science Questions Every High School Graduate 1. What percentage of the earth is covered by water? Answer: About 71 percent of the earth’s surface is covered by water. --Submitted by Robert Gagosian‚ Woods Hole Oceanographic Institute 2. What sorts of signals does the brain use to communicate sensations‚ thoughts and actions? Answer: The single cells in the brain communicate through electrical and chemical signals. --Submitted by Torsten Weisel‚ Rockefeller Institute‚ New York 3. Did
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