and the fifth digits of the number 81943275 are interchanged. Similarly the positions of the second and the sixth digits are interchanged and so on till the fourth and the eight digits. Which of the following will be the third digit from the right end after the rearrangement? (a) 1 (b) 9 (c) 2 (d) 4 (e) None of these Test I Reasoning 1. In a certain code ‘TREAMWORK’ is written as ‘NBFUJQNV’ and ‘SOME’ is written as ‘PTDL’. How is ‘PERSON’ written in that code? (a) QDOOPT (b) QDOMNR (c) SFQMNR (d)
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Manual Critique Eng/221 August 16‚ 2011 Robert Hodges Manual Critique The Canon iR1210 is an All-in-One office printer designed to make an office more productive. It also has with it a six-page owners manual designed to inform the owner of many features of this printer and how it can make a person’s work around the office more productive by having this printer. This paper will provide critiques of the owner’s manual for the iR1210. The criteria for this critique will be in the following
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Assessment strategy 2 Written/Oral questions; You are provided to answer the following questions either orally or written as agreed with your lecturer. Please write your answers very clearly. If you do not understand any of the questions please ask your lecturer for defined explanation Why is it necessary to clearly identify‚ before designing product and service offerings‚ customer needs‚ and what are some of the less obvious service aspects that might inform purchasing decisions?_____________
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CHAPTER 1 THE PROBLEM AND ITS SETTING INTRODUCTION Most anyone will agree that customer service is one of the most important parts of your company ’s overall strategy to conducting business. Without customers you really don ’t have a business. Every company either has or thinks it has good customer service. However‚ if certain steps are not taken to ensure this‚ the reality of their situation is often far worse than their current perceptions. Customer feedback is an excellent way
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Customer Service Concerns Richette Galiotte GEB3213 Advanced Communication in Business Professor Smith February 15‚ 2013 Abstract Page During my research of the General Mills Corporation regarding its methods in handling its customers‚ I notice several similarities between their practice and what was cover in the book that was assigned to us for this semester. They have a simple plan to keep their loyal customers but they have teamed up with
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CUSTOMER SERVICE AT AIRTEL‚ BANGALORE. A DISSERTATION SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF MBA DEGREE OF BANGALORE UNIVERSITY. Submitted By: Kirandeep Goraya Reg.No-05XQCM6027 UNDER THE GUIDENCE OF: DR.K.V.PRABHAKAR SENIOR PROFESSOR‚ MPBIM‚ BANGALORE M.P.BIRLA INSTITUTE OF MANAGEMENT ASSOCIATE BHARTIYA VIDYA BHAVAN. BANGALORE-560001 2005-2007 2 DECLARATION I hereby declare that the research work embodied in this dissertation entitled “Customer Service
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( Answers to Mini-Case Questions BioCom Inc. This mini-case provides a review of the methodology and rationale associated with the various capital budgeting evaluation methods such as payback period‚ discounted payback period‚ NPV‚ IRR‚ MIRR‚ and PI. 1. Compute the payback period for each project. |Time of Cash Flow |Nano Test Tubes |Microsurgery Kit | |Investment |−$11‚000.00 |−$11‚000.00
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QUESTIONS AND ANSWERS 1. Evaluate the internal and external environment and analyze major obstacles to making this merger successful. To answer satisfactorily this question‚ students must prepare‚ at a minimum‚ the weaknesses (internal) and threats (external) parts of a SWOT analysis. Students‚ based on their educational and professional background‚ may create many obstacles‚ but the major strategic issues are outlined below: Internal Obstacles a) Culture--Started in 1983‚ America
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CHAPTER 13: THE MARKETING OF SERVICES ADDITIONAL CASE STUDY NEW LINE IN MOBILE PHONES One of the oldest principles of marketing is that sellers may sell features‚ but buyers essentially buy benefits. This is a distinction sometimes lost on technology led organisations‚ and the service sector is no exception. Recent experience of the UK’s largest telecommunications company‚ Vodafone Airtouch‚ illustrates how crucial it is to see service offers in terms of the benefits they bring to customers
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CHAPTER 6 RECRUITING CHAPTER OVERVIEW The opening vignette for Chapter 6 is about the Container Store’s recruiting approach. The company combines an employee referral and customer contact strategy with a focus on retention. Turnover is low and the company does not need to use traditional recruiting often‚ such as advertisements. This vignette complements the chapter’s overview of recruitment methods used for internal‚ external and international recruitment. This includes some non-traditional
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