Customer Trust in the Salesperson: An Integrative Review and Meta-Analysis of the Empirical Literature John E. Swan Michael R. Bowers Lynne D. Richardson UNIVERSITY OF ALABAMA AT BIRMINGHAM The development of trust between salespeople and their customers has traditionally been considered a critical element in developing and maintaining a successful sales relationship. This article presents the first comprehensive literature review and meta-analysis of the antecedents of trust and consequences
Premium Effect size Sales
some cases we are either forced or morally required to end these relationships. When the trust between two parties has been broken‚ the loyalty of the friendship is soiled‚ and it is therefore a true and just action to end the friendship. First‚ let ’s define what it means to be a friend. Friends can be described as: "an intimate associate‚ reliable‚ one who is not an enemy or foe‚ an ally‚ etc" (Webster ’s‚ pg. 540). Thus‚ based upon the definition of a friend‚ we can assert that friends should
Premium Friendship Interpersonal relationship
adopt different coping tactics including the problem-focused‚ avoidant‚ and emotion-focused strategies that enable them to gain life satisfaction. The problem-focused approach is the first intervention frequently used by people with intellectual disabilities. It entails the timely resolution of factors likely to prejudice their lives. As an example‚ mentally incapacitated people experience discrimination. In such a case‚ the use of problem-focused approach involves avoiding the instances which may
Premium Disability Educational psychology Psychology
Emotionally-Focused Therapy Related to Attachment Theory Jordan Gies Metropolitan State University PSY 2150 To love and be loved in return is essential for an individual’s happiness. In accordance with many other aspects of life‚ marital status as been linked to influencing ones life in a positive way; making it happier (Stack‚ Eshleman‚ 527). The problem with this is that not all marriages stay healthy and good. With divorce rates raging from 40%-50% in the United States‚ there ends up being a
Premium Attachment theory Marriage Family therapy
Thought-Focused Treatments Different approaches to therapy exist. Understanding the different approaches can help clinicians offer better interventions based on the nature of the problem and the desired outcome. Two main approached to therapy exist: psychoanalytical and thought-focused treatments. Thought-focused treatment approaches developed as psychologists began to challenge the practices of psychoanalytical treatments. Differences in beliefs in the interaction of cognition‚ emotions‚ and
Premium Psychology Rational emotive behavior therapy
credit includes Letter of Credit which is the main source of income for the foreign exchange business. If a bank can increase its import and export transactions‚ its profit will obviously reach a higher level‚ as the costs are negligible. This report is an attempt to reflect the procedures‚ policies‚ activities of the Foreign Exchange Business of Trust Bank Limited. 1.2 Origin of the Report: Bachelor of Business Administration (BBA) is a comprehensive professional course designed to make
Premium Bank International trade Foreign exchange market
Solution-Focused Brief Therapy Solution-focused brief therapy uses several techniques and procedures in helping clients find solutions and create a more satisfying life. The therapeutic relationship must be a collaborative one. The therapist must believe that the clients are the experts in their own lives. If the therapeutic process is not a joint-venture‚ the clients will not find positive solutions to their problem. The Miracle Question‚ Pretherapy Change and Scaling Questions are just three
Premium Therapy 2008 singles Thing
Transaction Processing Systems Definition: A Transaction Processing System (TPS) is a type of information system that collects‚ stores‚ modifies and retrieves the data transactions of an enterprise. A transaction is any event that passes the ACID test in which data is generated or modified before storage in an information system Features of Transaction Processing Systems The success of commercial enterprises depends on the reliable processing of transactions to ensure that customer
Premium Transaction processing ACID
struggle to repair a relationship broken by mutual distrust. In this novel‚ trust is broken in several situations. First‚ trust is broken when Christopher’s father hides his mom’s notes and admits he killed Wellington the dog. Trust is broken by Christopher when he runs off to London to live with his mom. Both Christopher and his father value their relationship with each other and when each of their trust is broken by the other‚ they work hard to rebuild their father-son relationship. Christopher and
Premium Mother 2005 albums 2002 albums
Define personal selling 2. Explain the relationship between personal selling and marketing 3. Explore the personal sales career Everyone has ideas about what is involved in sales and selling. Regardless of who or what you are‚ you have done form of selling. Examples‚ attempting to get an extension on the due date for a term paper‚ or obtaining a job‚ or asking for salary increase or governments trying to attract tourists. To ranging degrees each one of us employs personal selling in our day to
Premium Sales Marketing