How does transformational leadership affect customer satisfaction? Introduction In recent years‚ the concept of leadership focuses more on transformational leadership‚ which is a contemporary view of leadership (Bass‚ 1985). Also‚ Employee empowerment becomes one of the leadership issues in the 21 century. From the previous studies‚ it is found that transformational leadership is associated with employee empowerment‚ whereas the association between employee empowerment and customer satisfaction
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A transformational leader is one that is able to idealize influence through their personality such as using charisma‚ inspirational motivation‚ and intellectual stimulation. Many motivational speakers are transformational leaders they are able to grab their audiences attention through their speeches. I am unfortunueately not a natural transformational leader. I feel I lack charisma due to my introvert personality. Some weaknesses I discovered during this exercise is that I am not a transformational
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Transformational Leadership Yukl (1989) says that transformational leadership is the process of influencing major changes in the attitudes and assumptions of the organization’s mission or objectives. Transformational leaders are change agents. They influence the mission and objectives to make way for a brighter future for the organization. Bass (1990) states that transformational leadership commonly involves the actions of leader’s influence on followers. People in these organizations follow the
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The Leadership Quarterly 23 (2012) 775–790 Contents lists available at SciVerse ScienceDirect The Leadership Quarterly journal homepage: www.elsevier.com/locate/leaqua A multilevel study of transformational leadership‚ identification‚ and follower outcomes☆ Xiao-Hua (Frank) Wang a‚⁎‚ Jane M. Howell b‚ 1 a b Competence Centre People & Organization‚ Vlerick Leuven Gent Management School‚ Vlamingenstraat 83‚ 3000 Leuven‚ Belgium Taylor/Mingay Chair of Leadership‚ Richard Ivey School
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“Organizational Management & Leadership: A Christian Perspective‚” “Transformational leaders channel the efforts of those in the organization by ensuring followers are aware of the issues‚ paying attention to the concerns of followers‚ and inspiring followers to achieve organizational goals.” Satterlee‚ A. (2013). Organizational management & leadership: A Christian perspective (2nd ed.). Raleigh‚ NC: Synergistics International Inc. Summary In the article “Transformational Leaders” by Richardson (2011)
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nsfor How Transformational Leadership Inspires Change | | About the Author Philip Berry is involved with global management consulting‚ executive coaching and training specializing in leadership development‚ global talent development‚ global diversity‚ innovation‚ team building‚ and corporate social responsibility and employee relations effectiveness. Mr. Berry has extensive global experience‚ was previously Vice President‚ Global Workplace Initiatives for Colgate-Palmolive and also worked
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After 69 years of keeping its private financial affairs private‚ IKEA published earnings data for the first time this month. With EU $25.2 billion in sales and EU $3.6 billion in profit in FY 2011‚ it’s surprising that the company hasn’t been more bragadocious in the past. That’s so unlike a major retailer. The big change in financial transparency might be the result of the big leadership changes that are in the future of IKEA. One year from now when CEO Mikael Ohlsson resigns‚ Peter Agnefjäll
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Transformational learning is the process of effecting change in a frame of references. There are four stages of the transformational learning process. The first stage is recognizing a significant problem. Until the individual recognizes he/she has a problem‚ there is little to no chance the problem will be resolved. The second stage is confronting the problem intensely. This stage takes a person through the possible reasons why the problem exists. It may require learning about the problem and effective
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April Pearson EXP 105: Personal Dimensions of Education Prof. Michele Martin August 8‚ 2013 Transformational Learning A transformational change is when a person faces a significant situation in one’s life‚ which brings a whole new meaning to life. When it comes to the transformational learning process‚ there are four stages: recognizing a significant problem‚ confronting it intensely‚ finding a solution‚ and integrating a new perspective and a new set of assumptions into your life pattern
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Transformational Change The four stages of the transformational learning process are identifying the problem‚ confronting the problem‚ finding a solution‚ and integration of knowledge. The first stage is called confronting the problem. This is a big integral part to any problem one may be facing in their lives. You have to first identify and recognize that there is a problem and admit that the problem exist. The second stage of the transformational learning process is confronting the problem
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