Measuring the impact of level of customer satisfaction on company revenues; Survey on Sri Lankan Travel Agencies Introduction/Rationale Customer satisfaction is a term used among many organizations and businesses; this is the level of happiness or pleasure created in a customer after selling a product or service to that customer. Most of the companies are worried about the level of the customer satisfaction that they provide for their new and existing customers. Higher the customer satisfaction
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NATIONAL DIPLOMA LEVEL 3 Travel & Tourism a 2010/11 Student name: | Unit/Module: Unit 9 | Assignment Title: Retail Travel Operations | Lecturer: Emma-Jayne Smith | Date Issued: 09/01/13 | Final Grade Awarded | DEADLINES | PASS | MERIT | DISTINCTION | Assignment 1 (P1/P2/M1/M2 & D1)Assignment 2 (P3/M3/D2)Assignment 3(P4 & P5)The unit Final work | 08/02/1308/03/1328/03/13 | Lecturer to circle and initial | | | Grading Criteria | Met | Grading Criteria | Met | Grading Criteria
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In order to effectively evaluate the effectiveness of involving only retail travel agencies instead of a combination of travel agencies and tour operators‚ one must first examine what constitutes a tour operator and a travel agency: Tour operators are businesses that specialize in manufacturing and selling holiday travel packages for large groups. Due to the fact that tour operators operate by booking hotel rooms and creating packages in advance of the consumption date‚ they cannot cater to the
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BTEC National Level 3 Travel and Tourism 2010 13 Unit 13: Tour Operations Unit 13 Tour Operations Unit 13 Overview 10 Credits Tour operators play a very important role in travel and tourism‚ by arranging the package holidays that are such an important feature of life in the 21st century. Tour operators are at the forefront of today’s travel and tourism sector‚ seeking out new destinations and holiday experiences to satisfy the ever-changing needs and expectations of travellers
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must work with many different travel and tourism component industries‚ comply with laws and regulations‚ and deal with a variety of external influences and challenges. Unlike travel agents‚ who sell holidays and a range of other travel products‚ tour operators actually assemble the different parts of a holiday‚ i.e. the type of travel‚ accommodation‚ facilities‚ transfers‚ excursions and other services. If we consider that travel agents are the retail arm of the travel business‚ then tour operators
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Essay June How did I get the job in the travel agency At the time I still went to school I had to think about something I would like to do in the future. My mom worked in a travel agency for many years and she always told me about all the countries she has visited and the good time she had while working there. When I was younger my parents used to travel a lot with my brother and me‚ so I got to know many countries. That is why I’m very interested in different cultures‚ languages and countries
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REDUCING ELECTROVISION ’S TRAVEL AND ENTERTAINMENT COSTS Prepared for Dennis McWilliams‚ Vice President of Operations Electrovision‚ Inc. Prepared by Linda Moreno‚ Manager Cost Accounting Services Electrovision‚ Inc. May 15‚ 2013 MEMORANDUM TO: Dennis McWilliams‚ Vice President of Operations FROM: Linda Moreno‚ Manager of Cost Accounting Services DATE: February 15‚ 2000 SUBJECT: Reducing Electrovision ’s Travel and Entertainment Costs Here is the report you requested January
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Executive summary 1. EXECUTIVE SUMMARY Booming industry Indian travel and tourism experienced a boom during 2004. There was a surge in arrivals and departures as well as robust expansion in domestic tourism. After growing by 15% in 2003‚ the number of incoming arrivals rose by a hefty 22% in 2004 over 2003. Not surprisingly‚ incoming tourism receipts also rose sharply by about 16% in 2003 and 32% during 2004. Strong government support The strong support provided by the government played an
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premise of this report is that TUI Travel PLC is one of the world’s leading leisure travel groups‚ operating in approximately one hundred and eighty countries all over the world and compromising over 220 brands. This means that they serve more than thirty million customers and that makes TUI Travel PLC a global player in the growing industry. They want to deliver a wide variety of leisure travel experiences. Three principal business sectors are important to TUI Travel PLC: Mainstream‚ Accommodation &
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have a loyal customer base in their local area. Also they are independently owned. They are usually found in the back streets rather than on the high street or in shopping centres. An example of an independent agent is fails worth travel. The role of an independent travel agent is to sell holidays; they give advice on destinations and provide excellent customer service to their customers in hope of building up repeat customers. Independent agents offer a range of products and services such as tailor
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