Principles in Travel Agency By: Ihsan Raharjo - 7085271 Definition of Customers: There are two kinds of customers that can be considered for a travel agency. The first is the public‚ in which this also has several types of customers that have different needs and expectation. The second is corporate customers‚ they have more specific needs which is related to the needs of their business and how the travel agency can support it. Definition of Products: Products that is offered by travel agency is diverse
Premium Travel agency Airline ticket Travel
some internet threats faced by Alex Travel Agency. My research will be done primarily and secondarily‚ through online research as well as collecting questionnaires from customers of the company. Alex travel agency is small business agency‚ located in the market area of Lagos state in Nigeria. Due to their size of the business‚ they mainly focus on sales of ticket. With just 10 members of staffs‚ they serve up to 500 clients. Few years back‚ Alex Travel Agency Ltd received a number of complaints from
Premium Travel agency Tourism Travel
Huella Hong Kong Online travel is a Malaysian-based travel portal that targets customers in Asia and Asia Pacific. Huella Hong Kong’s revenue growth is decreasing and their market share is declining. Huella Hong Kong has a state-of-the-art technology and business model. The people at Huella need to know what else they need to have or do in order to get out of this downward spiral. This case analysis will cover the problems Huella Hong Kong is facing‚ the different stakeholders and their effect
Premium Marketing Hong Kong Travel agency
(TCIL) is an integrated travel and travel related financial services company offering a range of services that include foreign exchange‚ corporate travel‚ Manipal Institute of Computer Education (MICE)‚ leisure travel and insurance‚ Visa & Passport Services and Call Centre through its network across India and also at Sri Lanka. The Company operates in two segments: Financial services‚ which include purchase and sale of foreign currencies and paid documents‚ and Travel and related services‚ which
Premium American Express Subsidiary Travel agencies
examines the acceptance of online trading systems for travel agencies in Taiwan. According to the results of a literature review‚ this study uses six critical factors that were identified in the literature review as formative influences on the adoption of e-commerce. These factors are then incorporated into a questionnaire designed to verify empirically the extent of their ability to be generalized. This survey reveals that 80% of the travel agencies in the sample have adopted online trading systems
Premium Diffusion of innovations Innovation Electronic commerce
CHAPTER 2 REVIEW OF RELATED LITERATURES AND STUDIES This chapter presents the review of related literature and studies‚ underlying the framework of the study. It includes the conceptual model of the study and the operational definition of terms. Review of Related and Literatures and Studies Based on the article that Eric Richard wrote (January 27‚ 2010)‚ when it comes to diversity‚ the business world runs the range. From niche devices to everyday services‚ businesses large and small offer a
Premium Indian reservation Travel agency Orbitz
In the 1960s air travel first became available for ordinary people‚ and travel agents provided a required service. A travel agent would find a convenient flight in the printed schedules‚ which were published by individual airlines‚ and call the airline reservation agent to make a booking. At a later time‚ the airline reservation agent would call back to confirm the booking‚ or to propose an alternative flight‚ if no seats were available. The airline paid the agent a fixed amount of commission for
Premium Computer reservations system Airline Travel agency
ETU20100211 ESC RENNES 1. The Legal Differences There are approximately 80.000enterprises related to Travel agents and tour operators in Europe with 450‚000 employees. Package holiday becomes a popular and convenient travelling form attracting more people. Until 2007‚ 190 million package holidays have been sold. Meanwhile‚ 29.000 IATA accredited agency have already settled in travel agency. According to the statistics‚ there were $1.6 billion IATA tickets being sold in 2009‚ even a $280 billion
Premium Travel agency Tour operator Insurance
in the promotional armory of many business travel and tourism organizations. As business travel and tourism is a high-spending activity‚ advertising tends to be glossy and colorful. To be successful‚ however‚ advertising has to: _ be undertaken frequently to remind customers of brand names _ be integrated with other promotional techniques. The Internet Just as in leisure travel‚ the Internet is beginning to play a growing role in business travel and tourism‚ both in terms of finding information
Premium Travel Tourism World Tourism Organization
employees in the organization & create excellent image | | Ensure employee transition and benefit implications. | | Efficient Exit management for employees and ensure their satisfaction | | Administer transactional services‚ health & travel services‚ employees transition and leave management | | Ensure Work Structure management | | Ensure efficient collaboration with GPIT to handle all the problems and issues occurring in GP Life. | | Ensure quality and delivery of services
Premium Management Travel agency Health care