add value a process must improve a product or service in order to satisfy guests at a price they are willing to pay. A typical hotel has the following core processes: – guest’s selection of a hotel – guest’s arrival at the hotel – guest’s stay at the hotel – guest’s departure. A selection process may differ from guest to guest. The first introduction to a hotel can be: On Internet through the hotel’s website PhoCusWright Inc.‚ an independent travel‚ tourism and hospitality research firm
Premium Travel agency Computer reservations system Hotel chains
study Digital Economy Buying travel on-line: choosing a strategy for the internet age Internet technology is revolutionising the $100 billion global market for travel booking. This case explores the changes and the uncertainty. It raises the question of which strategic route to choose when developing a strategy‚ especially for smaller travel companies. Travel agencies and package tours For much of the past 50 years‚ many travellers have used independent travel agencies to book their tickets and accommodation
Premium Travel agency Computer reservations system Internet
Discuss the types of travel intermediaries 3. Describe the functions of specialty intermediaries 4. Be acquainted with the distribution channels 5. Understand the relation of distribution to marketing 6. Be aware of the distribution strategies Pre-Test INSTRUCTION: Write TRUE if the statement is correct and FALSE if the statement is incorrect on the space provided before each number. _____1. The tourism distribution channel produces the link between the suppliers of travel services and the consumer
Premium Marketing Travel agency
industry‚ characterised by high capital and labour requirement‚ together with customer participation during transactions hence service fulfilment. Providing great reach and the potential for rich interaction‚ the internet is a natural medium for travel transactions. Airlines are turning to e-commerce to keep business flying‚ and the reason they are focusing on selling tickets through their Web sites is that it is the cheapest distribution channel. From the customers perspectives‚ Internet have
Premium Travel agency Airline Airline ticket
System 3 Computer Reservation Systems (CRS) 3 Global Distribution Systems (GDS) 4 Who uses GDSs? 5 GDS - Through the years: 5 The Future of GDS: 6 What should they do? 6 What is the role of the global distribution system in today’s travel agencies? 6 The Internet 7 Conclusion 8 References 9 Books: 9 Articles: 9 Websites: 9 Introduction: GDS – Going‚ going‚ gone? Well‚ certainly Global Distribution Systems have been going for a while but are they yet gone? This paper
Premium Computer reservations system Travel agency Orbitz
------------------------------------------------- Orbitz Worldwide Inc. (NYSE: OWW) is a leading global online travel agency (OTA) that uses innovative technology to enable leisure and business travelers to research‚ plan‚ and book a broad range of travel services. Orbitz owns and operates a portfolio of consumer brands that includes Orbitz‚ CheapTickets‚ ebookers‚ HotelClub‚ RatesToGo‚ the Away Network‚ and the corporate travel brand Orbitz for Business. Orbitz has 800 employees in their Chicago headquarters and 1‚500
Premium Travel agency
Table of Content Business Objectives---------------------------------------------------- P.2 Executive Summary---------------------------------------------------- P.3 Methodology------------------------------------------------------------ P.4 Background of EGL Tour Company Ltd---------------------------- P.5 Mission & Objectives-------------------------------------------------- P.6 In-depth SWOT Analysis---------------------------------------------- P.7~9 Market Segment---------------------------------------------------------
Premium Travel agency Travel Travel website
business plan presentation to US institutional investors was going to be tough. On the other hand‚ raising at least US$ 8M on time was critical for their e-travel project to succeed. Despegar.com w anted to become the most important web -based travel agency in Latin America. Less than three years ago‚ Expedia had effectively kicked off the e-travel model throughout the US and was soon followed by Travelocity and a number of similar companies. But none of them seemed to be interested in replicating
Premium Travel agency Latin America United States
The tour operation sectors Tour operators are businesses that merge 2 or more travel services together e.g. accommodation‚ transport‚ tour guide‚ catering and sell them through travel agencies or directly to the consumers as a single product that is called package tour. The package tour might be the combination of services that the consumer wants to get her hand on. Customers chose tour operators rather than organising a holiday independently because it offers a hassle free‚ secure and most of
Premium Travel agency Tour operator Travel agencies
Travel Agency‚ Inc. Table of Contents I. Executive Summary 3 II. Background Definition 3 a) Trends and Projections 4 b) Competition 4 III. Problem Definitions 5 a) Infrastructure 5 1. Cabling 5 2. Disaster Recovery 5 3. Equipment Life Cycles 6 b) Security 6 c) No Internal VoIP 6 d) Inability to Switch to Telecommute Employees 6 e) Turnover Rate 6 f) E-Commerce 6 g) Reducing Infrastructure Costs 7 h) Call-Volume Efficiency 7 IV. Requirements Definition 7 a) Project Goals and Objectives 7 b) Project
Premium Travel agency Travel website Travel agencies