Analysing how different communication techniques are used in customer service I am going to analyse how different communication types are used to meet the customer requirements in different catering establishments. Good listening skills are a key factor when delivering customer service because the customer needs to know that they are being listened to and so they feel appreciated. It is also important to have good communication when training the staff as they basically keep the establishment running
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Unit 2 – Equality‚ Diversity and Rights within Health and Social Care P4 For this task‚ I am going to explain how two national initiatives promote anti-discriminatory practice. Sex discrimination act 1975 This act applies for both men and women. It promotes that both men and women should be treated equally. For example‚ in transport‚ education‚ jobs etc. It promotes anti-discriminatory practice by making sure those men and women are treated equally‚ if this act applies didn’t exist‚ men and women
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ACKNOLDGEMENT I express my sincere thanks to Mr. Inder Lal Bansal Owner of SOTC Franchisee for giving me an opportunity to undergo a project on “find out the potential and awareness of SOTC brand as well as creating awareness amongst the people of NCR region” and understanding the whole process of booking. I would also like to take the opportunity to thank Mr. Kapil(Sales Executives)‚ Mr. Gaurav(Sales Executives-WFT)‚ Mrs. Dimple Mucchal (FIT)‚ Mrs. Bhavna Tandon(FIT) and all the other employee
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THE MINI SURVEY REPORT ABOUT TOURISM PLACE IN MAKASSAR The Convenient of Fort Rotterdam As a Tourism Place‚ and Media To Study The History and Culture of South Sulawesi Submitted as a requirement to pass The English for Tourism Subject OKI DWI RAMADIAN 1252132085 STATE UNIVERSITY OF MAKASSAR MAKASSAR 2013 CHAPTER I A. Background One of the most beautiful tourism place in South Sulawesi especially in Makassar is Fort Rotterdam. Many people comes to this place every day‚ they come to Fort Rotterdam
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P1 Strengths: • I am enthusiastic • I have a positive attitude • I am self-motivated • I have excellent communication skills • I am trustworthy • I have a smart appearance Weaknesses: • Nervous when speaking in front of groups • I am sometimes shy when I meet people for the first time • My punctuality is sometimes a problem M1 When starting your own business there are many advantages‚ these vary from being your own boss‚ which means you are able to make your own decisions which
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Tourism Notes ------------------------------------------------- Year 1 Ronan Keane Table of Contents Forecasting Demand 4 Poor forecasting: 4 Most popular variable (as measurement for demand): 4 Causative (Econometric) 4 Econometric models 5 Non-causative (time series) 5 Non-causative (time series) 5 Qualitative forecasting 5 Problems and challenges 5 Gravity model 5 Limitations 6 Price and Income Elasticity in Demand 7 Elasticity’s of Demand in Tourism 7 Income
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Academic Strategies Assignment This assignment is designed to expose you to effective study strategies related to textbook reading and note taking. You likely already have some study strategies that are working for you. The intent behind this assignment is to give you additional ideas and resources to complement your existing skills. As you complete this assignment‚ you will practice annotating a text‚ listen to a lecture and practice taking notes‚ and then take a sample quiz to see how well
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Chapter 1 Objective: Tourism is a highly dynamic industry. Yet in spite of this‚ very little is understood and appreciated on how tourism can actually contribute to the social growth of any tourist destination. This chapter would provide the basic concepts of tourism. Tourism as defined by WTO (World Tourism Organization)‚ is the activities of persons travelling to and staying in places outside their usual environment for not more than one consecutive year for leisure‚ business and other
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How legislation‚ policies and procedures relating to health‚ safety and security influence health and social care settings Health and safety at work act 1974 (HASAW) - This act provides general guidance about health and safety. The duty of the employer is to make sure health and safety of their employees and show that they have taken all attainable steps to do this. The employer should also give training and safety equipment‚ employers should carry out regular checks and improve and put in place
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Socialisation is something that everybody goes through. This is how we learn to socialise with others‚ from playing‚ having sleepovers and creating friendships to having argument and coping with education. (Stretch and Whitehouse‚ 2010) Environmental influences- The environment that people are brought up influences are a great deal and money and social class. The area the people may live affect the access to health care provision. In the health care professionals must do their best to provide the
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