OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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Forces and SWOT Analysis Porter’s Five Forces of automobile industry. Globalization had indeed left its impact on the automobile industry. Now foreign auto dealers were facing lesser restrictions to operate in overseas markets. Michael E. Porter in his book “Techniques for analyzing industries and competitors” dealt with five competitive forces that shaped all industries. This helped to analyze the intensity of competition which had an impact on the profitability of an industry. The US automobile
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E-Banking in Bangladesh: The Future of Banking Kamrul Hasan* E-banking is the waves of the future. It provides enormous benefits to consumers in terms of case and cost of transactions‚ either through internet‚ telephone or other electronic delivery channels. For many consumers‚ electronic banking means 24-hours access to cash through an Automated Teller Machine (ATM) or Direct Deposit of paychecks into checking or savings accounts. But electronic banking now involves many different types of transactions
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Market and Industry Analysis Figure 1 - Market/Industry Cement Dispatches In 2008-09 a total of 30.78 million ton material was attained and sent forward‚ generating an increase of 2.12% as compared to last year (Bestway Annual Report‚ 2008-09). Dispatches made locally contracted by 14% to a level of 19 million ton (as per DGKC Annual Report‚ 2008-09)‚ owing to inconvenient economic‚ political‚ law and order atmosphere reigning in the country (Bestway Annual Report‚ 2008-09). High cost of contracting
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Beer Industry Analysis All of the Porter’s five forces jointly determine the intensity of the beer industry competition and profitability. The five forces have taken a closer look on why the brewing industry has become more concentrated and key features defining the industries success. Rivalry: The American beer industry includes more than 300 breweries but is dominated by three producers who command approximately 80 percent of the market share. The three power houses are Anheuser-Busch‚ which
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Koskosas I. THE PROS AND CONS OF INTERNET BANKING: A SHORT REVIEW THE PROS AND CONS OF INTERNET BANKING: A SHORT REVIEW Ioannis KOSKOSAS University of Western Macedonia‚ Kozani‚ Greece ioanniskoskosas@yahoo.com Volume 1 Issue 1 / December 2011 Business Excellence and Management Abstract Bank fees often strike fear in the heart of the average banking customer. According to a survey by Bank-rate‚ a company that reports on banks and banking‚ customers continue to get smashed with higher fees‚ ranging
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Internet Banking – Experiences of International markets In the days of virtualisation where working mothers and travelling sales-team prefer to use flexi-time and remote jobs profile; Internet is being adopted as a parallel medium of communication‚ transaction‚ and social networking. Internet banking is fast gaining momentum across the globe for its convenience and ease of conducting transactions at a speed and service levels never dreamt of‚ a decade ago. In-spite of its multiple advantages
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INDUSTRY ANALYSIS-PORTERS FIVE FORCES MODEL THREAT OF SUBSTITUTES THREAT OF NEW ENTRANTS Etisalat supposed to invest US$163Mn in an expansion Dialog offers the 3G technology and the largest ser vice provider of mobile industry. Dialg is come with an strong strategies in the market Low switching cost Available wide variety of choices to the customers. Social networks E-mail‚ VOIP- Skype Fixed wire less /wire line Overseas suppliers on IDD agreements request high
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I/Feb; 12pp.1-4 Muniraju M Research Papers ISSN:-2230-7850 BANKING SECTOR REFORMS IN INDIA: THE RATIONALE AND EFFICACY Kumar B Assistant Librarian‚ University College of Arts‚ Tumkur University Tumkur- 572103. Muniraju M Assistant Professor‚ Department of Studies and Research in Economics‚ Tumkur University‚ Tumkur – 572 103. Abstract The Indian banking industry is measured as a flourishing and the secure in the banking world. The country ’s economy growth rate by over 9 percent since
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INDUSTRY ANALYSIS PAPER: Direct Sellers of Personal Care Products School of Business Administration ECO 6351 Economics for Managers (Spring 2007) Dr. Chien Chen Team #6: Nisha Stephens and Cathy Osh As a team member‚ I hereby certify and warrant: (a) that this Paper is our original team work; (b) that we have acknowledged all the sources used in this Paper. I understand that copying of another’s work and representing it as our own work is a serious academic offense‚ and should be treated as such;
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