to meet these ever changing trends. Customer service is not merely customer relations or how nice frontline workers are to customers‚ rather‚ it is satisfying or even delighting customers; this should be the goal of excellent customer service. Customers for different types of services have different needs‚ customer service strategies will differ and must be tailored to the target customer. The major difference between the Ghanaian banking sector and the foreign banking sector is about customer consciousness
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Exchange and the Stock Exchange of Hong Kong and is in the top 25 FTSE-100 companies‚ by market capitalization. It serves both Consumer and Wholesale Banking customers. Consumer Banking provides credit cards‚ personal loans‚ mortgages‚ deposit taking and wealth management services to individuals and small to medium sized enterprises. Wholesale Banking provides corporate and institutional clients with services in trade finance‚ cash management‚ lending‚ custody‚ foreign exchange‚ debt capital markets
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TRENDS IN THE INDIAN HOSPITALITY INDUSTRY Aims To analyse the current and future scenario of the hospitality industry in India. Objectives • Examine the disparity in the supply and demand of accommodation and rising prices. • To understand the pricing‚ industry standards and other critical issues that arise with growth of the industry in India. • Recognize and evaluate the problems that the industry is currently facing. The research looks into the impediments
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Five Trends in the Restaurant Industry The number one growing trend in the restaurant industry is the idea of fresh‚ healthy meal options. According to the NRA a growing number of consumers are becoming more health conscious‚ and therefore looking better their diets. Restaurant owner have taken note of this and are trying to provide a healthy selection of food for its consumers. In fact forty percent of restaurant owners had budgeted more spending in 2010 compared to 2009. They are willing to
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.0 Introduction This report provides a financial quarterly trend analysis for Marriott International‚ Inc. The U.S.-based company has been in the lodging business since 1957 and currently operates in more than 70 countries worldwide‚ making it one of the oldest and largest hotel corporations in the world. Marriott International’s stock is publicly traded on the New York Stock Exchange (NYSE) under the symbol “MAR”‚ which we will use to reference the company throughout this report. Our team chose
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Indian Banking Industry: An analysis 1. INTRODUCTION 1.1Industry definition: The Banking industry comprises of segments that provide financial assistance and advisory services to its customers by means of varied functions such as commercial banking‚ wholesale banking‚ personal banking‚ internet banking‚ mobile banking‚ credit unions‚ investment banking and the like. With years‚ banks are also adding services to their customers. The Indian banking industry is passing through a phase of customers
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uses your information to ensure that your information is safe against unauthorized uses (Privacy Rights Clearinghouse). For the banking industry‚ identity theft is a growing concern for customer privacy. Identity theft can occur anywhere including the internet. The technology of online banking is constantly growing and is being recognized globally. Online banking is very important for banks because it is a helpful tool used to provide better customer service and enhance efficiency on the bank’s
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1. News Article Title: Modern trends and issues in the world beer industry (2 Points) Name of media presenting article: TATA CONSULTANCY SERVICES (2 Points) URL to news article: http://www.tcs.com/SiteCollectionDocuments/White%20Papers/CPG-Whitepaper-Brewery-Industry-Transition-0313-1.pdf (2 Points)
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Determinants of Growth through Mergers and Acquisitions: An Empirical Analysis by Mathieu Luypaert European University College Brussels (EHSAL) Department of Accountancy‚ Finance and Insurance Katholieke Universiteit Leuven Nancy Huyghebaert∗ Department of Accountancy‚ Finance and Insurance Katholieke Universiteit Leuven Abstract This paper empirically investigates the determinants of external growth through mergers and acquisitions (M&As) in a typical Continental European country‚ Belgium
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.......................................... 1 2 What are the characteristics of the airline industry? ................................. 2 3 Which were the most important trends and developments in the airline industries’ past shaping the current future? .............................................. 4 4 Which trends and developments can be identified in the current airline industry that will shape its future? ........................................................... 10 5
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