1) Who are the stakeholders in this case? Answer: First of all‚ 150 angry customers of TRI-STATE TELEPHONE COMPANY who had marched in the protest are the main stakeholders. In Addition‚ there were a number of elderly customers who regarded phone services as their lifeline to the outside world. Consumer group‚ including the Consumer Federation Of America and the Congress of Consumer Organizations‚ had joined the protest and also become TRI-STATE TELEPHONE Company’s Stakeholders. 2) Which stakeholders
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HEALTHIER CITY and HEALTHIER COMMUNITY To compare with last few decades‚ now healthy communuties and healthy cities are more important issue. Many government‚ many associations and people try to answer this question “What is a healthy city?”. This question may be answered that a healthy city has regularly changing and developing social and physical environment. These social and physical environment can be explained enough food‚ clean water and air‚ adequate resources‚ good income
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departments The balanced scorecard measure more than just the financial performance of the company Critical factors that meeting the goals: 1. Customer satisfaction: market share and repeat business 2. Operational efficiency: the number of produced per hour and the number of warranty claims received. 3. Employee excellence: employee training hours‚ employee satisfaction surveys 4. Financial Profitability: revenue growth rate and earnings per share. The balanced scorecard provide holistic approach
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Overview This study discusses the four "Perspectives" specified in Kaplan’s and Norton’s Balanced Scorecard framework‚ focusing on their implementation at GTE4). Subsequently the efficiency of Garret Walker’s and Randall MacDonald’s internal communication strategy is evaluated and in the final chapter a summarizing conclusion is provided. Introduction In 1996‚ J. Randall MacDonald‚ Executive Vice President of Human Resources at the GTE Corporation was facing the challenge to create an HR strategy
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Q1 - In the film Divergent‚ a character I admire is Beatrice Prior or Tris. I admire her specifically because she is incredibly strong willed‚ brave‚ and dislikes showing weakness. This film is set in a futuristic Chicago‚ where the community is divided into 5 factions. Abnegation the selfless‚ Dauntless the brave‚ Eridute the intelligent‚ Condor the honest and Amity the peaceful. When all teenagers reach the age of 16‚ they are required to stay in the faction they were born into‚ or transfer to
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Balance scorecard Definition Balance scorecard also known as BSC. BSC was developed by Robert Kaplan and Norton in the early 1990s. Balance scorecard comes from two words namely balance and scorecards. Balance mean a balance between financial and non-financial performance‚ short-term performance and long-term performance‚ the performance of which is internal and external. When the scorecard also mean that the card is used to measure one’s performance score. At first scorecard used to measure performance
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The scorecard The scorecards measures of key indicators‚ focuses managers and employees attention on what is important to the organization. Focusing on desired result increases the ability the relative effectiveness of various policies and practices. Just as organizations keep scorecards on their financial effectiveness. The importance of evaluating HRM Hr managers are unable to describe their contribution so‚ the evaluating of HRM is important. The HR department is being treated like other operational
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Designing a Balanced Scorecard for a pharmaceutical company Chadwick‚ Inc.: The Balanced Scorecard (Abridged)14 Company Background Chadwick‚ Inc.‚ was a diversified producer of personal consumer products and pharmaceuticals. The Norwalk Division of Chadwick developed‚ manufactured‚ and sold ethical drugs for human and animal use. It was one of five or six sizable companies competing in these markets and‚ while it did not dominate the industry‚ the company was considered well managed and was respected
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o \ Course: Financial Decision Making Date: 01/26/2012 Investment Analysis and Tri Star Lockheed 1 (A) According to the information provided the pay back time shall be 35000/5000 = 7 years. Formula for net present value NPV is as follows (CALCULATING NET PRESENTVALUE‚ PAYBACK PERIOD‚ AND RETURN ON INVESTMENT): 15 NPV= -35‚000 + ∑ 5‚000 / (1 + 12%) ^ 15 i=1 = $947 The IRR 15 0= -35‚000 + ∑ 5‚000 / (1 + IRR) ^ 15
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Tri State Telephone Case Study Tri state telelephone Tri-State Telephone is a telecommunications company that provided the telecommunications of the residents of three US States. Currently customers of Tri-State Company pay a monthly flat rate for the service they used. Now the management of Tri-State wants to change the pricing system from monthly flat rate to a new pricing system. However‚ the customers are not in a position to accept the new pricing system.Hence‚ they do not allow the company
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