Understand how to make telephone calls 1.1 - Describe the different features of telephone systems and how to use them Hold – so that you can hear them but they can’t hear you‚ for example if the person you rang asked a question and you didn’t know the answer‚ you would put them on hold to ask someone within the business. 1.2 - Give reasons for identifying the purpose of a call before making it To understand the purpose of the phone call will make it so that you know what you are talking
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Case Study #1. Salem Telephone Company 1. Variable expenses: Power (the more hours sold‚ the more energy consumed) The hourly personnel (operations) works only when the computers are in operation Fixed expenses: The rent has to be paid despite any level of production ($8‚000 monthly) The custodial services depend on Salem Telephone’s estimated space‚ they are independent from the revenue of the Company The computer leases were acquired to run the business (before it was actually started
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James Whittle Salem Telephone Company Case Study 9/29/2014 1.) The variable costs in Exhibit 2 are Power and Hourly Personnel Wages as the costs fluctuate from month to month and are driven by the revenue hours for the company. The fixed costs in Exhibit 2 are Rent‚ Custodial Services‚ Computer Equipment Leases‚ Computer Maintenance‚ Computer Depreciation‚ Office Equipment and Fixtures Depreciation‚ Salaried Staff Wages‚ Systems Development and Maintenance‚ Administrative Wages‚ Sales Wages
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My telephone rang and a shiver went down my spine. I knew who was calling and why they were calling. I slowly walked towards the phone‚ trying to walk slowly enough so by the time I get there the caller would hang up. But soon enough I founded myself next to the phone‚ because the room didn’t go on for ever. My hand reached out to grab the ringing phone and putted it next to my ear. I heard someone speaking to me through the phone and he said ‘hello’. I quickly answered him back with a shaky voice
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This unit is about making and receiving telephone calls and transferring calls‚ when necessary‚ in a business environment. 1- Understand how to make telephone calls. 1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. · Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork‚ find
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1. Operations wages for hourly personnel and office equipment and fixtures are the only variable cost with respect to revenue hours. All other costs are fixed with respect to revenue hours. With higher fixed cost‚ Salem Data Services has a higher leverage and is therefore riskier. 2. ($7‚896 + $1‚546) / 329 hours = $28.70 / hour. For every hour spent working‚ the company spends 28.70 dollars. 3. Intracompany Commercial Total Number of Hours (a): 205 138 343 Revenue (a x b): $82
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organization d. all of the above e. none of the above (Answer: d; p. 5; Moderate) 2. _____ are key building blocks for developing and managing customer relationships. f. Consumer expectations and customer satisfaction g. Customer choices and product offers h. Product performance and customer value i. Customer value and customer satisfaction j. Strategic plans (Answer: d; p. 8; Challenging) 3. The _____ starts with the factory‚ focusing
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interaction. | | | status: not answered () correct: d your answer: | 2 | According to sociologist C. Wright Mills‚ the ability to see the relationship between individual experiences and the larger society is referred to as: | a. | the reality perception. | | | b. | the sociological imagination. | | | c. | the conflict perception. | | | d. | the symbolic interaction approach. | | | status: not answered () correct: b your answer: | 3 | French philosopher ________ is credited with
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accounts: Capital‚ drawings‚ common stock‚ accumulated funds‚ etc. Income/Revenue accounts: Services rendered‚ sales‚ interest income‚ membership fees‚ rent income‚ interest from investment‚ recurring receivables‚ etc. Expense accounts: Telephone‚ water‚ electricity‚ repairs‚ salaries‚ wages‚ depreciation‚ bad debts‚ stationery‚ entertainment‚ honorarium‚ rent‚ fuel‚ etc. 3.Prepaid insurance is a asset account with a debit balance http://www.accountrain.com/debit_credit.html
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not appreciate theatre as an art form D) someone who observes theatre and then analyzes and comments on it Points Earned: 2.0/2.0 Correct Answer(s): D 2. Which of the following is NOT an appropriate space for an off-off Broadway production? A) church B) warehouse C) basement D) none of the above Points Earned: 2.0/2.0 Correct Answer(s): D 3. In the Stanislavski system‚ what is referred to as the way in which a performer can transform her thoughts and imagine herself in
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