TeAm YYePG Digitally signed by TeAm YYePG DN: cn=TeAm YYePG‚ c=US‚ o=TeAm YYePG‚ ou=TeAm YYePG‚ email=yyepg@msn.com Reason: I attest to the accuracy and integrity of this document Date: 2005.05.11 15:13:52 +08 ’00 ’ MAXIMUM PERFORMANCE This book is dedicated to the visionary pioneers who created the world we now live in; and to those who are creating the world we will inhabit in the future. MAXIMUM PERFORMANCE A practical guide to leading and managing people at work Nick
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Managerial Competence within the Hospitality and Tourism Service Industries “Excellent reading and source of knowledge for researchers and business practitioners who deal with the issue of managing culturally diverse workforces in the domestic or international setting.” – Henri Jolles‚ European School of Management‚ France “A ground breaking research culminating in a new paradigm of managerial excellence on global managment” – Dr Willem Arthur Hamel‚ Chairman‚ Maximilian Press Publishing Company
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Editor–in–Chief CHARLES D. SPIELBERGER University of South Florida Tampa‚ Florida‚ USA Charles D. Spielberger is Distinguished Research Professor of Psychology and Director of the Center for Research in Behavioral Medicine and Health Psychology at the University of South Florida. Author‚ co-author‚ or editor of more than 350 professional publications‚ Spielberger’s current research focuses on anxiety‚ anger‚ curiosity‚ depression‚ job stress‚ and lifestyle factors that contribute to the etiology
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