University of East London Customer Ordering System for SME Ahmed Alghamdi U0952446 CN1044 Ahmed Alghamdi u0952446 Contents 1. Aims and Objectives 2. Introduction 3. Procurement of PC Technical Review Pros and Cons Critical Review 4. Current OS for today’s organisations Technical Review Pros and Cons Critical Review 5. Other software/hardware requirement 6. Evaluation 7. Bibliography Page 2 CN1044 Ahmed Alghamdi u0952446 Aims and Objectives: The aims
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Customer Technical Support Experience with InterTech Introduction I am very grateful that I have achieved a portion of my goals before I am too old. It was the year 2001-2004; I was enrolled and studying to be a computer technician at Western Nebraska Community College. I learned how to troubleshoot computers; program websites‚ and work in a database program. As I graduated for the first time at Western Nebraska Community College as a Computer Technician in May 2004‚ I was persuaded to continue
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Chapter 1 1. Which of the following statements accurately describe differences between a LAN and a WAN? b. companies can use a Wan to connect remote locations‚ and a LAN can make a local connection in a building. d. Only WANs require a CSU/DSU to be used on the ends of the cable 2. Network professionals belong to organizations that plan and define standards used in networking. Which of the following are recognized industry organizations? a. IETF c. ISO d
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The Perfect Call Generator allows agents to deliver the best customer service experience by: * Being themselves * Following general guidelines‚ not verbatim scripts * Personalizing the call * Partnering with the customer The intent of the Perfect Call Generator is for agents to be smart‚ friendly‚ and fast to provide best-in-class customer support: Smart Agents use the information at their fingertips (e.g.‚ product configuration‚ customer tenure‚ and technical skill level) to anticipate
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CHAPTER ONE - INTRODUCTION 1.1 PURPOSE OF INDUSTRIAL ATTACHMENT The Industrial Attachment program also known as Student Industrial Work Experience Scheme (SIWES) fulfills part of the requirement in pursuing the degree of Bachelor of Science (Computer Science) in the Redeemer’s University. This is a training that should last for a minimum of six months. It is intended to expose student to the real life working experience. 1.2.1 OBJECTIVES OF SIWES The objectives of SIWES are: *
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Problem? No problem 28 Troubleshooting 33 Status Light 34 Service and Support 35 Serial Number 35 Care and Cleaning 1 1 Connect. www.apple.com/support/appletv With Apple TV‚ you can rent high definition movies or purchase TV shows‚ music‚ and music videos from the iTunes Store‚ as well as watch podcasts and YouTube videos—all without leaving the comfort of your couch. You can enjoy digital photos in high definition from your .Mac Web Gallery‚ Flickr‚ or your Mac or PC. You can also enjoy
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A network -Collection of devices that can talk to each other. Applications that use the network -Web browser and FTP -Database application -Instant messenger -Email -Online games Considerations for network applications -Speed -bit byte (8 bits) kilobyte (1024 bytes) megabyte (1024 kilobytes) gigabyte (1024) terabyte (1024 gigabytes) -Delay -Voip has certain delay requirements for voice to be transmitted into data from one point to the next -Availability -How available is your
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1. A customer calls into the call center to ask a question about setting up a server. The customer wants to know which ports to use to configure the server‚ where the ports are located‚ and how to access them. Select the problem statement that characterizes the customer’s problem. Mark for Review (1) Points Customer needs to know which port to access to properly set up the system‚ as well as the system default account and password (*) Customer needs to know the default account and password
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first networks were time-sharing networks that used mainframes and attached terminals. Such environments were implemented by both IBM’s Systems Network Architecture (SNA) and Digital’s network architecture. Local-area networks (LANs) evolved around the PC revolution. LANs enabled multiple users in a relatively small geographical area to exchange files and messages‚ as well as access shared resources such as file servers and printers. Wide-area networks (WANs) interconnect LANs with geographically dispersed
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Failures in a Distributed System Paper Phyllis Lenoir POS/355 November 19‚ 2012 Asho Rao A distributed system is an application that executes a collection of protocols to coordinate the actions of multiple processes on a network‚ where all component work together to perform a single set of related tasks. A distributed system can be much larger and more powerful given the combined capabilities of the distributed components‚ than combinations of stand-alone systems. But it’s not easy - for a
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