ABSTRACT CRM (Customer Relationship Management) is an integrated approach to identifying‚ acquiring‚ retaining and delighting customers. The purpose of this thesis is to analyze the impact of Customer Relationship Management Process on Customer Retention with reference to Banking Sector. We describe the objectives of Customer Relationship Management (CRM) in Customer Retention which is very important for the survival of companies in today’s competitive environment. CRM helps organizations maximize
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HSBC‚ as a core requirement for the completion of my BBA program from North South University. My faculty advisor Mr. Bashir Hussain has also given me approval to do this particular report on the topic of “Relationship of HSBC’s Customers Involvement and their satisfaction level”. Objectives The goal is to identify the main reasons of client dissatisfaction and find its relationship with a client’s level of knowledge about the bank’s services. In order to accomplish my goal I have identified one
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The impact of ICT on accounting practice in Nigeria CHAPTER ONE Introduction 1.1 Background of the study In the recent past centuries‚ before the inception of Information and Communications Technology (ICT)‚ the accountants of an organization were using a socially acceptable behavioural method of reporting accounting and economic reports‚ carried out during accounting year ends‚ the preparation of accounting records‚ book such as the profit and loss account‚ the balance sheet
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Internship Report Customer Satisfaction: A Study on Bank Alfalah Limited Exam Roll: 020016 Internship Report on Customer Satisfaction: A Study on Bank Alfalah Limited Prepared For: Chairman Internship Placement Committee Prepared By: Exam Roll No.: 020016 Registration No.: 18122 4th Year‚ 8th Semester Batch No.: 12th‚ BBA Program Academic Session:
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Dubai bank improves customer satisfaction with CRM Lamiya Williams Baker College of Auburn Hills Information systems MGT 321 Dr. Gigi Smith August 28‚ 20l2 Dubai bank improves customer satisfaction with CRM Discussion Questions 1. What Conditions Brought Dubai Bank to the realization that it could benefit from a CRM system? The complexity of customer’s information systems caused Dubai bank argents frustration in finding information and setting up
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LIST OF TABLES |Serial No. |Name of the Table |Page No. | |1 |Classification Of Respondents On The Basis Of Age |29 | |2 |Classification Of Respondents On The Basis Of Sex |30 | |3 |Classification
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Economic times Mobile banking: A technology gradually permeating into the system Shelley Singh‚ ET Bureau Dec 11‚ 2012‚ 06.30AM IST [pic] [pic] • [pic] (It’s still in its infancy‚…) The question for mobile banking in India is not whether‚ but when. A string of parallel developments - greater bank innovation‚ broadband spread and user inclination - is providing new charge to mobile banking. There is still a long way to go before m-banking achieves mass acceptance‚ but it’s on
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applications. The products have proven to be very popular with small businesses. The new Marketing Director‚ Rob‚ recently discovered customer satisfaction had diminished significantly. She discovered that her predecessor had focused entirely on short term profits and sales volume‚ unfortunately ignoring customer queries and their problems. To boost sales and improve customer loyalty‚ Rob is going to recruit and train a new sales force. EOC 1 Establishing a team performance plan Question 1 Suggest ways
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International Journal of Business and Management Tomorrow Vol. 1 No. 1 Alternative Banking Channels and Customers’ Satisfaction: An Empirical Study of Public and Private Sector Banks Vijay M. Kumbhar ‚ M. A. SET‚ NET‚ GDC&A‚ DIT and M. Phil (Economics) and recently‚ he has submitted PhD Thesis in Alternative Banking and Its Impact on Customers Satisfaction to Shivaji University‚ Kolhapur www.ijbmt.com Page | 1 International Journal of Business and Management Tomorrow Vol. 1
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1.0 Introduction As part of their lives‚ individuals are engaged in generating wealth and using this for their own prosperity.The management of this created wealth is an important issue‚ as individuals are expected to also manage their lives with this wealth. It is the concern of this study to investigate how wealth is perceived by wassiyah method and how it is distributed by individuals in the form of inheritance. Islamic theory of wealth provides useful guidelines in relation to wealth ownership
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