INTRODUCTION: DEFINITION OF CUSTOMER The father of our nation‚ Mahatma Gandhi’s famous statement is worth recollection- “A customer is the most important visitor on our premises .He is to dependant on us ‚we are dependant on him .He is not dependant on us‚ we are dependant on him. He is not an outsider on our business. He is a part of it .We are not doing a favor by serving him‚ he is doing us a favor by giving us an opportunity to do so.” According to Peter Drucker. “The
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THE IMPACT OF MOTIVATION ON JOB SATISFACTION AMONGST EMPLOYEES OF A NATIONAL BROADCASTER XOLANI ENOCH TYILANA SHORT DISSERTATION Submitted in partial fulfilment of the requirements for the degree MAGISTER COMMERCII in BUSINESS MANAGEMENT in the FACULTY OF MANAGEMENT at UNIVERSITY OF JOHANNESBURG STUDY LEADER: PROFESSOR WOLHUTER BACKER OCTOBER 2005 Acknowledgements I dedicate this work to my country South Africa. I also want to express my sincere gratitude to my family
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tasks. The aim of this assignment is to evaluate the importance of job design and the ability of managers try to increase productivity by offering non-monetary rewards that make it easier for employees to do their job with an increased sense of satisfaction with the outcome of their daily duties. Job design is important for an organization to perform the organizational activities in the most efficient and effective manner. It provides the required information about the layout and also specifies the
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IMPACT OF CONSUMER PROTECTION AGENCIES IN NIGERIA: A STUDY OF CPC‚ CAFON AND CEON BY AMZAT SHERIFFDEEN ADEWALE MATRIC NO: 06076963 A PROJECT SUBMITTED IN PARTIAL FUFILLMENT OF THE REQUIREMENT FOR THE AWARD OF BACHELOR OF ARTS IN THE DEPARTMENT OF MASS COMMUNICATION‚ FACULTY OF MANAGEMENT AND SOCIAL SCIENCES‚ OLABISI ONABANJO UNIVERSITY‚ AGO-IWOYE‚ OGUN STATE. MARCH‚ 2012 CHAPTER ONE 1.0 BACKGROUND TO THE STUDY Consumer protection is defined as the efforts of the government and private organizations
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giving or receiving something for a desirable effort or behavior. In this essay‚ impacts of external rewards will be discussed‚ such as privileges‚ money and other incentive. Using reward policy could be beneficial to organizations as well as employees. As a matter of fact there are a lot of evidence that have been provided by researchers‚ which show the direct relation between reward‚ performance and job satisfaction. In contrast‚ punishment is found necessary to apply in order to balance the strategy
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ACROPOLIS TECHNICAL CAMPUS SYNOPSIS ON “AN ANALYSIS OF CUSTOMER PERCEPTION TOWARDS MOBILE BANKING” Submitted to: submitted by: Prof.-Harsh Ramgir
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CHAPTER ONE INTRODUCTION 1. BACKGROUND OF THE STUDY The reforms in the financial system in Nigeria which heightened with the 1986 deregulation‚ affected the level of financial deepening of the country and the level relevance of the financial system to economic development. Nnanna and Dogo (1998) However‚ the rapid globalization of the financial markets since then and the increased level of integration of the Nigerian financial system to the global system have generated
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Comparative Study of Islamic Banking 45 CHAPTER 3 Literature Review and Theoretical Framework Service Quality Customer Satisfaction Bank Performance Service Quality and Customer Satisfaction in the Banking Sector Service Quality‚ Customer Satisfaction and Bank Performance in the Banking Sector Hypotheses‚ Conceptual Model and Theoretical Framework Comparative Study of Islamic Banking 46 Chapter 3 Literature Review and Theoretical Framework Banks are competing in a highly
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ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS FEBRUARY 2012 VOL 3‚ NO 10 The Impact of Employee Job Satisfaction on the Organizational Commitment: A Study of Faculty Members of Public Sector Universities of Pakistan *Dr. Syed Munir Ahmed Shah Assistant Professor‚ Department of Business Administration Shah Abdul Latif University Khairpur **Mrs Samina Isran Assistant Professor Department of Economics Shah Abdul Latif University Khairpur ***Mohammad
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IMPACT OF ICT IN BANKING AND FINANCE As in a pendulum movement‚ the reflections about the impact of ICTs in the Economy have swung from enthusiasm to realism and back to optimism‚ being each of these states really subjective and implying a wide range of shades within. After a first period of cyberoptimism‚ people that “wanted to see” and people that thought “waiting to see” was a bad strategy because “it will then be too late”‚ followed a timespan where scientists — mainly economists — stuck to strict
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