CHAPTER ONE 1. General Introduction Robust financial institutions provide an indispensable support to an economy. If the financial industry collapses‚ the whole economy is likely to collapse. This is evident from the current recession in the United Kingdom. In a bid to improve the activities of financial institutions‚ Information and Communication Technology (ICT) has been found instrumental and is adopted worldwide. ICT involves the use of electronic gadgets‚ especially computers and their
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Located in West Africa and bordering the Atlantic‚ Nigeria is a big country that occupies 356‚667 square miles with a total population of 168 million. Nigeria is abundant in natural resources like coal‚ gold‚ lead‚ iron‚ salt‚ copper‚ and zinc‚ but it is best known as a big producer of oil. Thanks to its size‚ population‚ and resources‚ Nigeria is dubbed as “the giant of Africa” (Falola‚ 4). According to World Bank Data of 2010‚ Nigeria has an annual percentage growth rate as 8.0%‚ one of the world’s
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1 2 Table of Contents Table of Tables ....................................................................................................................................... 4 Table of Figures ...................................................................................................................................... 5 Abstract ................................................................................................................................................... 6 1. INTRODUCTION
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reduced the need of physical travel as with its power we can communicate with each other through the video conferencing‚ emails‚ chats‚ and internet phone calls. It has made the people from all around the world to come closer to each other. It has great impact on the large number of the businesses. Today we need to communicate with the people on the other part of the globe. Telecommunication is the electronic transmission of the voice‚ data‚ text‚ images and video signals over a long distance The
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DEPLOYING THE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) IN RETAIL BANKING A Research Paper Company: HDFC Retail Banking‚ India. Submitted By ANIL KUMAR DEVARAKONDA (111-00-2004) DATE: August 21st‚ 2011 COURSE: MKTG 510 – Electronic Commerce INSTRUCTOR: PROFESSOR GEORGE EDEH UNIVERSITY OF NORTHERN VIRGINIA 7601 LITTLE RIVER TURNPIKE‚ ANNANDALE‚ VA 22003 Abstract This research paper attempts to conduct a study of deployment of Customer Relationship Management (CRM) best practices
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THE IMPACT OF MONEY SUPPLY ON THE ECONOMIC GROWTH OF NIGERIA CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY In the critical observation of the recent Nigerian economic position‚ there has been a great divergence between the rate at which money is supplied and the exact impact it has on the general price level‚ which results in inflation and deflation on one hand‚ and the output growth (productivity) on the other hand. Although‚ it had occurred to our mind that Nigerian
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Enhancing customer satisfaction with the implementation of Total Quality Management Review of current literatures History of TQM Mehra and Ranganathan (2008) reported that in 1979‚ Crosby gave 14 steps for quality improvement his work was supported by the work of another researcher‚ Ishikawa who stated that training‚ problem solving‚ and quality circles are very crucial ways of achieving continuous improvement. The researchers also spoke about the work of Deming with his contribution of giving
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CUSTOMER’S SATISFACTION ON EXTREME OUTDOOR ACTIVITIES IN DAVAO CITY A Thesis Presented to the Faculty of the Hotel and Restaurant Management College of Business Administration University of Mindanao Davao City In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Hotel and Restaurant Management Kimberly A. Grumo September 2013 APPROVAL SHEET This Business Research entitled “CUSTOMER’S SATISFACTION ON EXTREME OUTDOOR ACTIVITIES
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THE IMPACT OF SERVICESCAPE IN A RESTAURANT ON CUSTOMER BEHAVIORAL In order to be successful‚ restaurant operators need to create a pleasant servicescape and provide excellent service to their customers. The servicescape is the physical environment of a service organization where the service transaction occurs. It is composed of some elements such as the colour‚ music‚ scent‚ layout‚ lighting‚ and design in a physical environment. There is enough evidence to suggest that the servicescape
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ABSTRACT The study aims at exploring the impact of organizational commitment‚ emotions‚ cognition‚ behavior‚ cognitive dissonance and core self-evaluation on job satisfaction. Data are collected from the Bangladesh Development Bank Limited (BDBL); it is a wholly state-owned commercial bank in Bangladesh. There are 26 departments in BDBL. The data was collected from each department through questionnaires. Our judgments are not only based on the questionnaire but also on our perceptions obtained
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