1. INTRODUCTION Customer satisfaction is related to the human activity directed at satisfying human wants through the exchange of goods and service. Satisfying the customers occupies a most important position in business management. Customer satisfaction plays a crucial and critical role as it deals with customers and their needs. The major task of organization is to satisfy customers by meeting their needs and wants. The essence of organization is the customer and not the product shall be the
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Title of Assignment: PART 1: HOW DO TRADITIONAL SOCIAL CULTURE AND VALUES IMPACT ON BUSINESS CULTURE IN NIGERIA? PART 2: EVALUATE THE STRENGTHS AND WEAKNESSES OF YOUR OWN COMPANY CULTURE FOCUSSING ON LEADERSHIP AND EMPLOYEE BEHAVIOURS‚ ORGANIZATION STRUCTURE AND HR SYSTEMS. THEN DRAW UP AN ACTION PLAN FOR IMPROVEMENT IN ONE AREA Statement of Academic Honor Code This is to certify that this work is entirely and exclusively my own‚ except for those cited and noted. ________________________
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H01: There is a significant impact of Gender on Customer Experience Ha1: There is no significant impact of Gender on Customer Experience H02: There is a significant impact of Age on Customer Experience Ha2: There is no significant impact of Age on Customer Experience H03: There is a significant impact of Occupation on Customer Experience Ha3: There is no significant impact of Occupation on Customer Experience H04: There is a significant impact of Annual Income on Customer Experience Ha4: There is no
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Impact of Industrial development on Nigeria stock market. The potentials of capital market in Nigeria as a catalyst to economic and industrial development cannot be over emphasized. The capital market as an internal part of a country’s financial system operates at the long end of the system to mobilize resources for long term development and growth. Basically‚ the capital market accelerates growth by providing ‚relatively long term capital - debt and equity finance – for government and corporate
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BANKING Definition of Banking: According to Crowther‚ a bank "Collects money from those who have it to spare or who are saving it out of their incomes‚ and it lends this money to those who require it." In the words of Kinley‚ "A bank is an establishment which makes to individuals such advances of money as may be required and safely made‚ and to which individuals entrust money when not required by them for use." According to John Paget‚ "Nobody can be a banker who does not (i) take deposit
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Adopting Strategic Management Approach in the Capital Market Development: The Nigerian Case Augustine‚ UJUNWA‚ Ph.D (Corresponding author) Department of Banking and Finance‚ University of Nigeria‚ Enugu Campus Tel: 234-803-501-0116 E-mail: austinesilver@yahoo.com Nwanneka Judith‚ MODEBE Department of Banking and Finance‚ University of Nigeria‚ Enugu Campus Tel: 234-703-066-2470 Received: July 25‚ 2011 doi:10.5539/ijef.v4n1p223 Abstract Accepted: September 6‚ 2011 Published: January 1‚ 2012 URL:
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NIGERIA The Federal Republic of Nigeria comprises thirty six states and its Federal Capital Territory is Abuja. Nigeria is located in West Africa and shares land borders with the Republic of Benin in the west‚ Chad and Cameroon in the east‚ and Niger in the north. Its coast in the south lies on the Gulf of Guinea on the Atlantic Ocean. The Flag The flag of Nigeria consists of three equal sized vertical stripes - the right and left stripe are green; and the middle stripe is white. The Nigerian
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The Impact of Mergers and Acquisitions in the Banking and Insurance Sector Table of Contents Executive summary 2 The impact of M&As on employees‚ staff representatives and their unions 2 The impact of M&As on consumers 3 The impact of M&As on shareholders 5 The impact of mergers and acquisitions on employees in the financial services sector (Tina Weber) 6 Introduction 6 Trends in employment in the financial services sector 6 Table 1: Employment in
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certain goods is on the increase‚ which gave rise to the concept of foreign trade…….. .Foreign trade exists alongside domestic trade‚ which has also undergone transformation from the old style of “trade by barter” to “business”. In the light of this‚ Nigeria as a nation participates in foreign trade. LITERATURE REVIEW Foreign trade as defined by Longe‚ (2008) is the buying and selling of goods and services beyond the geographical boundaries of a country or between one country and the other. Foreign
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Customer Satisfaction of Nokia Mobile Project Abstract The main objective of the project is to study the satisfaction levels of customers‚ Product awareness and Consumer Behavior with reference to NOKIA mobile handset users. Nokia has played a pioneering role in the growth of cellular technology in Pakistan‚ starting with the first-ever cellular call more than a decade ago‚ made on a Nokia mobile phone over a Nokia-deployed network. Nokia started its Pakistan operations in 2000
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