Lecturer Department of Business Administration East West University Subject: Submission of the Internship report “Study on Customer Service Quality and Customer Satisfaction at credit card in the context of Prime Bank Limited” DearSir: It is an honor and great pleasure for me to submit my internship report on “Study on Customer Service Quality and Customer Satisfaction at credit card in the context of Prime Bank Limited in Bangladesh”An Study on PRIME Bank Ltd.” in a professional way. I am
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race‚ and even ecological systems. As Nigeria consists of a wealthy class which seeks wealth by any means‚ it is hard to see how a country like this can evolve much more until corruption is taken out of everyday relationships of the upper class. However‚ there is great hope at the same time‚ because Nigeria is a country that has learned to make positive changes and learned from many of these changes‚ such as the democratization of the Nigerian state. Nigeria has learned to adapt and deal with many
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The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce Author(s): Bomil Suh and Ingoo Han Reviewed work(s): Source: International Journal of Electronic Commerce‚ Vol. 7‚ No. 3 (Spring‚ 2003)‚ pp. 135161 Published by: M.E. Sharpe‚ Inc. Stable URL: http://www.jstor.org/stable/27751068 . Accessed: 09/12/2012 05:40 Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use‚ available at . http://www.jstor.org/page/info/about/policies/terms
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glance Summary Financial performance Profitability Cost Shareholders’ returns 01 03 05 05 09 10 Chapter 4: Financial position Balance sheet Asset quality Capital adequacy 15 15 19 23 Chapter 5: Sector commentary Focus on retail banking Financial Inclusion remain a top priority Making the best use of technology 25 25 27 28 Chapter 6: Regulation Regulations:
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April 4th 2012 E-Commerce Assignment topic: Impact of E-commerce on transport and logistics Table of content 1. Introduction 3 2. E-commerce and business 4 A. B2C E-commerce 4 B. B2B E-commerce 5 C. Evolution and forecast of E-commerce 5 3. Impacts on the supply chain 6 A. Problem raised by E-commerce 6 i. Demand 6 ii. Stocks 6 iii. Communication 6 B. Reaction and adaptation of companies 7 i. Information interchange 7 ii. Pure players 7 iii.
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in the Formation of Customer Satisfaction: A Dynamic Perspective Despite the strong recognition that customer satisfaction should be viewed from a dynamic perspective‚ little is known about how the satisfaction judgment develops over time. Therefore‚ this study provides a dynamic analysis of the simultaneous influence of cognition and affect in the satisfaction formation process. The results of an experimental study based on a real consumption experience indicate that the impact of cognition on the
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business is done since the inception of e-commerce. The impact that e-commerce has had on how an operations manager address a situation can vary from extreme to barely noticeable. Management has also had to learn how to adopt new technology with the growing e-commerce world. This has brought obstacles and resolutions within a business. E-commerce has also allowed businesses to grow where before the business would be limited to the area that surrounded the business. E-commerce has helped shape the operations
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The impacts of implementing a data warehouse in the banking industry Data warehousing in the financial sector Introduction In the modern banking and financial sector‚ there is keener and stronger competition and many enterprises are much more eager to get immediate and accurate information to make better and faster decisions. Furthermore‚ with many banks fighting to capture new customers and the rapidly growing need for larger amounts and more specific information‚ traditional databases are incapable
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CUSTOMER PERCEPTION TOWARDS MOBILE BANKING WITH SPECIAL REFERENCE TO INDIA Purpose: The objective of this paper is to study customer perception towards mobile banking and finding important factors in India. Design/Methodology/Approach: The research methodology is largely based on extensive literature review and is based on exploratory research followed by descriptive analysis. The data collected thorough questionnaire‚ which is based on both open ended and closed ended questions. The questionnaire
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Relationship between Customer Satisfaction and Customer Loyalty Loyalty is the direct result of customer satisfaction which is greatly influenced by value of services provided to the Customer. It is believed that with the Customer Loyalty‚ the company can achieve profitability and continuous growth. According to an article “Zero Defections: Quality Comes to Services”‚ it indicated that a 5% increase in customer loyalty can produce profit increase from 25% to 85%. In this part‚ we will discuss
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