Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April 2008 Accepted 1 September 2008 Keywords: Service failure Service recovery Perceived justice Emotions Consumer satisfaction a b s
Premium Distributive justice Emotion
serious challenge to governments in Nigeria. Its effects‚ which include lack and deprivation in the basic necessities of life‚ are worrisome. Apart from inducing lack of certain capabilities‚ such as that of being able to participate with dignity in societal endeavours‚ poverty has earned recognition due to its damaging effects on the affairs of humanity at the local‚ national and international levels. Indeed‚ poverty is a snare. Among the committee of nations‚ Nigeria has been described as poor. Even
Free Poverty
IKEA in Nigeria Nasser Mardini Virginia International University Global Sourcing and Logistics - MBA 628 September 15‚ 2012 Dr. Stephen Onu Company history IKEA was founded in 1943by Ingvar Kamprad aged 17 in a small farming village in Sweden. The name IKEA was formed from the founder’s initials I.K. plus the first letters of Elmtaryd and Agunnaryd‚ the farm and village where Kamprad grew up. Originally IKEA sold everything from pens and wallets to picture frame‚ watched and even ladies
Premium IKEA Gross domestic product Nigeria
What are the effects of pay satisfaction on employees’ mobility: apply to VietNam Student : Nguyen Thi Quynh Trang Abtract This paper examines the impact of pay satisfaction on employees’ mobility. I find that there is an association between organizational structure‚ payment policies and this have a great effect on the labor mobility. A survey/ questionnaire is conducted to understand the empoyees’ attitude and give employers an over view on their staff while
Premium Employment Factor analysis Wage
have a definite relationship with social class and consumer banking behavior and government exerts some amount of influence on bank service in order to protect consumers‚ the economy and other related entities through different regulatory frameworks. All of these put together affect the bank service. Most of prudential regulation of banking was predominant in United States in the mid – 70s emanating as a result of the single-office banking system and traumatic experience of bank failures‚ particularly
Premium Bank Banking
2231-4288 JOURNAL ON BANKING FINANCIAL SERVICES & INSURANCE RESEARCH Internationally Indexed & Listed Referred e-Journal A CAMEL MODEL ANALYSIS OF PUBLIC & PRIVATE SECTOR BANKS IN INDIA K. V. N. PRASAD*; G. RAVINDER**; DR. D. MAHESHWARA REDDY** *Assistant Professor‚ ITM Business School‚ Warangal‚ Andhra Pradesh‚ India. **Lecturer‚ ITM Business School‚ Warangal‚ Andhra Pradesh‚ India. ***Assistant Professor‚ ITM Business School‚ Warangal‚ Andhra Pradesh‚ India. ABSTRACT Banking sector is one of the
Premium
Social Science.http://www.jstor.org This content downloaded from 41.204.186.122 on Wed‚ 2 Oct 2013 11:21:25 AM All use subject to JSTOR Terms and Conditions ANNALS‚ AAPSS‚ 483‚ January 1986 Religion‚ Legitimacy‚ and Conflict in Nigeria By HENRY BIENEN ABSTRACT: Nigeria has not evolved political formulas that explicitly allow religion or religious authorities to define legitimacy. There have‚ however‚ been struggles carried out in religious terms over constitutional mechanisms for adjudicating conflict
Premium Nigeria Islam Sharia
Journal of Knowledge Management Eight questions for customer knowledge management in e‐business Jennifer Rowley Article information: To cite this document: Jennifer Rowley‚ (2002)‚"Eight questions for customer knowledge management in e#business"‚ Journal of Knowledge Management‚ Vol. 6 Iss 5 pp. 500 - 511 Permanent link to this document: http://dx.doi.org/10.1108/13673270210450441 Downloaded by NANYANG TECHNOLOGICAL UNIVERSITY At 10:06 09 September 2014 (PT) Downloaded on: 09 September 2014‚ At:
Premium Knowledge management Marketing Customer relationship management
Organizational Success Factors Professor Ben E. Akpoyomare Oghojafor Department of Business Administration University of Lagos‚ Lagos State‚ Nigeria Olufemi Olabode Olayemi (Corresponding author) Department of Business Administration University of Lagos‚ Lagos State‚ Nigeria Tel: +234-1-802-370-5627 E-mail: femolayemi1@yahoo.com Olukunle. O. Oluwatula Department of Psychology‚ Redeemer’s University (RUN) RCCG City‚ Ogun- Nigeria Tel: +234-1-802-370-5627 E-mail: taluoshine@yahoo.com Patrick Sunday
Premium Attribution theory Strategic management Management
Analysis and Interpretation: Demographic Factors: Age Of the Respondents: Age of Respondents Less than 25 35-45 25-35 More than 45 Total Frequency 14 23 9 4 50 Percent 28.0 46.0 18.0 8.0 100.0 Age Of Respondents 25 20 15 10 5 0 14 9 4 Frequency 23 ANALYSIS: From the survey it was found that amongst 50 respondents a) b) c) d) 28% of the respondents are less than 25 years old. 46% of the respondents are between 25 and 35 years of age. 18% of the respondents are between 35 and 45 years of
Premium Household income in the United States Harshad number Life insurance