Cornell Hospitality Quarterly http://cqx.sagepub.com/ Hotel Guests ’ Responses to Service Recovery: How Loyalty Influences Guest Behavior Pablo Zoghbi-Manrique-de-Lara‚ Miguel A. Suárez-Acosta and Teresa Aguiar-Quintana Cornell Hospitality Quarterly published online 28 November 2013 DOI: 10.1177/1938965513513348 The online version of this article can be found at: http://cqx.sagepub.com/content/early/2013/11/27/1938965513513348 A more recent version of this article was published on - Mar
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Can the Music Industry Change its Tune? Introduction The music recording industry has been rocked by the peer to peer file sharing technology. The distribution of music is now available as a digital product (Blockstedt‚ Kauffman‚ Riggins 2004). The industry claims that the file sharing technology has caused a reduction in their profits. The increase in popularity of devices that play the digital music‚ such as the MP3 player‚ Apple iPod and the Dell JukeBox‚ are driving the demand for MP3-formatted
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extensive training program to enhance service quality in this upper class hotel. Quality service is the competitive advantage of Shangri-La. It provides training to lead loyal employees to provide the excellent service to all customers. Employee is intangible resource‚ it is difficult and costly to imitate. Therefore‚ it helps the firm to achieve sustainable competitive advantage. Loyal employees are a valuable resource and success factor of Shangri-La. For future improvement of turnover‚ the firm
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Why Should Hotels Go Green? We are all aware of Earth’s status regarding global warming. We are not retarded to ignore such scenario. As inhabitants of this planet‚ Earth’s survival rests in our own hands. With the current condition of the environment‚ there are now hotels that make it a point to "go green." These so-called "green hotels" describe to be more environmentally-friendly through the efficient use of energy‚ water and solid waste while providing services. Therefore‚ advocating the greening
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been a place where people from all status and spheres could have their moments in accommodation. Hotel The word hotel can be defined as public place which provides lodging and boarding to the genuine customer’s are payment it is regarded as a commercial catering established that provides the facility of food and beverage along with accommodation and entertainment. British law has defined ‘hotel’ or ‘Inn’ as a place where a beneficed travelers can receive food and shelter provided he is in position
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about someone else‚ and creating this persona of what he wishes he could be‚ Kunitz ideally creates sense of bravado in his characters and elevates his themes by doing so. No poem is this more apparent than in one of his later workings‚ “An Old Cracked Tune.” We start by getting to know his alter ego of Solomon Levi‚ a man with no father and a thorny mother. He lives in the desert and is taught by the sand and the rocks. Yet‚ Kunitz ends with the most powerful line‚ “I dance for the joy of surviving‚
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sources used A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation‚ in times past‚ consisting only of a room with a bed‚ a cupboard‚ a small table and a washstand has largely been replaced by rooms with modern facilities‚ including en-suite bathrooms and air conditioning or climate control. Additional common features found in hotel rooms are a telephone‚ an alarm clock‚ a television‚ a safe‚
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When the teacher turn off the light‚ the projection went on‚ a gloomy announcement of the Hutu radio station haunts in the classroom. Hotel Rwanda is starting. It was this movie totally changed my opinion on the International Law and International Criminal Court (ICC). I used not to be very passionate about International Law. Instead‚ the flag of human rights protection‚ from my previous perspective‚ was only a proliferation of western ideals and it’s terribly hard to impartially apply them everywhere
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more in terms of customization‚ novelty‚ quality and price. With markets and technologies changing fast‚ and good ideas quickly copied‚ there arises a need to devise new and better products‚ processes and services. Innovation is thus vital for both success and sustainability of business. Innovation leads to faster growth‚ increased market share and better corporate
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business enterprises‚ schools‚ hospitals‚ government and non government services. However‚ some of them are still using manual system. In this regard‚ we acknowledge the value of computerized system. As of today’s generation‚ there are already many hotel existing. One of which is D’ Budgetel that serves private rooms and dormitory type. It is
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