2.0 STUDY OF RELATED LITERATURES 2.1 FOREIGN STUDY 2.1.1 Hotel Swiss-Garden Kuala Lumpur The official website for Hotel Swiss-Garden is http://www.swissgarden.net/. The main functions of Hotel Swiss-Garden online reservation system are to provide hotel information and online room reservation. Visitors can get hotel information such as location of hotel‚ room rates‚ room description and hotel facilities. The reservation process required quest to fill their detail in reservation form. Reservation
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CHAPTER 19 Property Management » 19.01 INDIVIDUAL MANAGERS VS. MANAGEMENT COMPANIES The financial success of any lodging facility is largely dependent on the skill and ability of on-site management. Hotel operators face a number of unique problems‚ ranging from booking convention business to running a high-energy lounge to installing night audit financial controls. While the skills needed to handle such problems can be acquired through college-level training and operational experience
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Preparing for Academic Success at the Graduate Level Michelle Carlton Comm/600 June 10‚ 2013 Rick Bushman Preparing for Academic Success at the Graduate Level In beginning the road to a Master’s Degree‚ there are several important factors that contribute to success. It is imperative to understand the proper way to format a paper as a graduate student. There are specific requirements that must be met when
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Chapter 1 The Problem and it’s Background I - Introduction A hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation‚ in time past‚ consisting only of a room with a bed‚ a cup board‚ a small table and washstand has largely been replaced by rooms with modern facilities‚ including en-suite bathrooms and air conditioning or climate control. The cost and quality of hotels are usually indicative of the range and type of service available. Due
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MARKET STUDY Market Study of Hotel and Resort Sector in Malaysia Malaysia’s hospitality industry is experiencing healthy growth in hotel openings and hospitality-related services through the steady flow of business travelers‚ tourists and popularity as a MICE (Meeting‚ Incentives‚ Conventions‚ Exhibitions) venue. Malaysia’s advantage in this sector lies in good value in terms of costs compared to the rest of the region‚ its diversity of natural attractions such as beaches and mountains as well as
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An Integrated Research Review of Ethics Articles in Hospitality Journals 1990 to 2000 Christine Jaszay‚ Ph.D. Associate Professor Director of the Marion W. Isbell Endowment for Hospitality Ethics Northern Arizona University May 20‚200l Purpose The purpose of this paper is to review and assess the hospitality literature on ethics to result in a synthesis of the material. At the onset‚ it was assumed that there were many articles on the topic of ethics in the various hospitality journals
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The Impact of Hotel Attributes’ Satisfaction on Overall Guest Satisfaction Murat Usta College of Business Administration Dokuz Eylul University Katerina Berezina School of Hotel and Restaurant Administration Oklahoma State University and Cihan Cobanoglu School of Hotel‚ Restaurant and Institutional Management University of South Florida Sarasota-Manatee ABSTRACT It is important to identify these new hotel attributes and measure guests’ level of satisfaction and the impact of these attributes
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Resource Allocation in Hotels –Alternative Distribution Options The number of reservations flowing to hotels through the electronic and switchboard distribution channels – the Internet and reservation call centers – is growing steadily. Once a minor contributor of bookings‚ they are now primary business sources and grow more important with every passing month. This productivity growth has heightened emphasis throughout the hotel industry on using the electronic and switchboard distribution channels
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The Analysis of Customer Relationship System of Hilton Hotels & Resorts 2013-12-8 Contents THE ANALYSIS OF CUSTOMER RELATIONSHIP SYSTEM OF HILTON HOTELS & RESORTS ........................................................................................................................................................................ 1 1. INTRODUCTION OF THE COMPANY 3 2. INTRODUCTION OF ONQ AND CRM 3 3. STRENGTHS OF CRM (ONQ) 5 4. DISADVANTAGES OF CRM (ONQ) 5 5. INFORMATION
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Group in Malaysia. The story of Shangri-La Hotels and Resorts began in 1971 when a deluxe hotel was founded in the city of Singapore. Today‚ Hong Kong-based Shangri-La Hotels and Resorts is the largest Asian-based deluxe hotel group in the region. And it is regarded as one of the world’s finest hotel management companies‚ garnering international awards and recognition from prestigious publications and industry partners. Their chain comprises 49 deluxe hotels and resorts in key cities of Asia and the
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