THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
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RUNNING HEAD: Key Concepts of Creativity & Innovation Key Concepts of Creativity and Innovation Key Concepts of Creativity and Innovation Worksheet |Concept |Application of Concept in Scenario |Citation of Concept |Personal Experience in your | | | |in Reading |Organization | | |
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meets the definition of innovation: ‘Innovation is the application of creativity to give rise to a new product‚ service or process delivering something new or better to the world’ The academics argue that creativity is pre-requisite for innovation to take place. Andriopoulos and Dawson (2011) provide that organizational creativity is generation of novel and useful ideas and innovation is the process of realization of those ideas. According Bessant and Tidd (2007) innovation is application of creativity
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Data Input‚ Output‚ Storage and Access Methods The purpose of this paper is to highlight some best practices for data input and output. In addition‚ this paper will highlight appropriate uses of various storage means. Lastly‚ it will address the effect certain components of a computer have on its overall speed. Accuracy of Data Input There are various methods for entering data into a computer system. Depending on the medium in which the original data is contained‚ and how it is to be stored
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Chapter 2 Social Entrepreneurship and Innovation Profit focus vs Impact focus • A) organizations with no focus • B) organizations focused on achieving a purpose other than profit (old school not for profits) • C) organizations maximizing profits at the expense of other purposes (old school corporations) • D) organizations aligning purpose and profit maximization (new school entrepreneurs) Bottom of the Pyramid • http://www.youtube.com/watch?v=CPnx6gLcfK 4&feature=related • http://www.youtube
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consideration about their customer service in online marketing platform‚ not only providing many kinds of user engagement but they have to maintain it as well. (3) Dell should be more creative into their design features customization to attract more customers. Strengths 1. Good business model 2. Low inventory cost 3. High market shares 4. Customizable of the product 5. Competitive pricing Weaknesses 1. Not popular among college student 2. No retailers‚ customers without internet connection
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needs of customers in developing countries and the needs of customers in developed countries? Why is it essential for companies in the developed world to understand these needs? Typically‚ multinational companies of developed countries attempt to move their established products to the developing world. However‚ the customers’ needs of developed countries are different from the needs of developing countries’. The articles referring the frugal and reverse innovation indicate that customers of developed
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CUSTOMER PROFITABILITY ANALYSIS: CHALLENGES AND NEW DIRECTIONS Summary This article presents the concept of modifying cost accounting system in order to provide measurements from a customer profitability viewpoint. Most management accounting systems focus on products‚ departments or geographical areas‚ which have little to do with customers. A questionnaire was sent to marketing managers and marketing controllers and interviews with respondents. Much of this article draws on qualitative responses
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CASE 1 : IKEA : FURNISHING THE WORLD SUMMARY IKEA is very well known as the world’s largest home furnishing retail chain which was founded in Sweden back in 1943. Originally started as a mail order company‚ now IKEA has expanded its operation to more than 32 countries having more than 175 outlets. IKEA operates large warehouse showrooms in 16 countries and operates smaller stores in another 9 countries. Germany is IKEA’s largest market followed by the U.S. IKEA’s mission is to “offer a wide
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OVERVIEW OF INNOVATION SYSTEMS Fostering Long-term Economic Growth INTRODUCTION Innovation policy studies try to understand how important innovation is in our increasingly competitive world and markets. They question government intervention to find the most effective way of helping innovation thrust forward‚ not only through private investment and subsidizing but through helping and backing up industries and firms which look as future leads for long term economic growth. When talking about
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